Internal Communications Specialist – General Bank, Enterprise Technology, and Op

Overview
As a key member of the Internal Communications team, reporting to the Director of Internal Communications for the General Bank and Enterprise Technology & Operations (ET&O), this role is responsible for developing and executing strategic communications that drive alignment, engagement, and business results.

As a key member of the Internal Communications team, reporting to the Director of Internal Communications for the General Bank and Enterprise Technology & Operations (ET&O), this role is responsible for developing and executing strategic communications that drive alignment, engagement, and business results.

This position partners closely with senior leaders and business stakeholders to translate complex priorities into clear, compelling communications that inform, inspire, and activate associates across the organization.

Responsibilities & Qualifications
Strategic Advisory & Partnership

Build and maintain trusted, consultative relationships with internal clients, including senior leaders, to align communications strategies with business objectives

Advise on messaging, channels, timing, and audience segmentation to maximize impact and engagement

Serve as a strategic thought partner, proactively identifying opportunities to enhance communications effectiveness

Content Strategy & Development

Lead the end-to-end development of high-quality internal communications aligned to strategic priorities

Translate complex business topics into clear, concise, and engaging content tailored to diverse internal audiences

Ensure consistency in voice, tone, and alignment with enterprise brand standards

Collaboration & Integration

Partner with Internal Communications colleagues and cross-functional teams to ensure seamless editorial and production planning

Align messaging across channels including intranet, email, digital signage, events, and leadership forums

Coordinate with platform teams and creative partners to deliver integrated, multi-channel communications

Core Deliverables

Executive and senior leader communications, including scripts, talking points, and presentations

Internal email campaigns and enterprise messaging

Intranet content (end-to-end ownership including research, writing, editing, approvals)

Video storyboards and production plans in partnership with creative services

Leadership presentations (PowerPoint with supporting narratives)

Digital messaging, including signage and visual communications

What Success Looks Like

Trusted advisor to senior leaders and stakeholders

Consistent delivery of high-impact communications that drive engagement and understanding

Ability to manage multiple priorities in a fast-paced, evolving environment

Strong judgment in balancing competing priorities and navigating ambiguity

Key Responsibilities Breakdown
Content Creation & Execution (70%)

Develop and deliver communication strategies and assets aligned to business goals

Provide expert counsel on messaging, positioning, and outcomes

Ensure all communications are on-time, high-quality, and audience-focused

Communications Operations & Measurement (30%)

Edit and proofread content to ensure clarity, accuracy, and professionalism

Manage editorial calendars and project timelines

Develop reporting and insights to measure effectiveness and continuously improve communications performance

Basic Qualifications

8 years of experience in internal communications, corporate communications, or related field OR High School Diploma or GED and 8 years of experience in internal communications, corporate communications, or related field.

Strong proficiency in Microsoft Office (Teams, PowerPoint, Excel, Word, Outlook)

Experience working with internal communications platforms (e.g. enterprise email tools, digital signage systems, and/or virtual event platforms)

Preferred Skills & Competencies

Ability to distill complex information into clear, targeted messaging

Exceptional writing skills, including experience crafting executive-level communications

Strong interpersonal skills with the ability to influence and build credibility at all levels, including C-suite

High degree of professionalism, discretion, and diplomacy

Analytical mindset with experience using data to inform communications strategies

Strong organizational and project management capabilities

Ability to manage multiple priorities with agility and a bias for action

Experience developing comprehensive communications strategies, including audience segmentation, channel selection, and measurement

Why This Role Matters

This role plays a critical part in ensuring leaders and associates are informed, aligned, and inspired—helping to connect strategy to execution across the General Bank and ET&O.

Additional Information
$

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

#J-18808-Ljbffr