Account Director

We’re a small (but mighty) global creative agency with roots in Stockholm and a heart in San Francisco – think Scandinavian minimalism meets West Coast quirkiness. We help B2B and tech companies transform into brave brands through strategy, design, campaigns, events, and digital experiences.

We’re a tight-knit team that believes great work comes from collaboration, curiosity, and a healthy dose of “fika” (look it up). We value a strong culture, a well-stocked snack cabinet, creative thinking, and work-life balance. Pups are welcome in the office every day, and on Thursdays, we have team lunch and hold a weekly creative inspo session. Every year, we all get together for a global retreat – we are 2 offices but one company.

Role Overview
At Sköna, Account Directors are strategic leaders, commercial stewards, and culture carriers. This role sits at the intersection of client partnership, creative excellence, and business growth.

We’re looking for an Account Director who thrives in the fast-paced world of creative agencies. You’ve been in the game long enough to keep your cool – tight deadlines, shifting priorities, and big personalities don’t shake you. Instead, you turn chaos into clarity and make those around you better.

Clients trust your strategic insight. Your team values your leadership. And when you speak, people listen.

You don’t just manage accounts, you grow them. You don’t just deliver projects, you elevate them.

Main Areas of Responsibility

Serve as the strategic partner and primary point of accountability across assigned accounts

Develop deep understanding of clients’ business models, audiences, competitive landscape, and growth objectives

Translate business goals into clear marketing and creative strategies

Confidently lead executive-level conversations, presentations, and workshops

Provide proactive recommendations rooted in insight and industry best practices

Anticipate challenges before they arise and guide clients through complex decisions

Own client satisfaction and relationship health on assigned accounts

Project Management & Delivery

Accountable for on-time, on-budget, high-quality delivery

Ensure profitability across client accounts through disciplined scope management and proactive financial oversight

Oversee multiple concurrent initiatives across brand, digital, and campaign work

Ensure creative output aligns with client strategy, brand guidelines, and KPIs

Act as the bridge between client, strategy, creative, and production teams

Support teams in setting clear objectives, timelines, and deliverables

Identify and resolve scope creep early and constructively

Develop SOWs and scopes; support contract negotiation

Growth & Business Development

Identify organic growth opportunities within existing accounts

Proactively bring forward ideas and creative opportunities

Contribute to new business through proposal development, pitch presentations, and relationship building

Build strong industry relationships that expand Sköna’s network and visibility

Team Leadership & Operations

Lead, mentor, and develop account team members

Set a high bar for professionalism, accountability, and collaboration

Drive process improvements that increase efficiency without sacrificing creativity

Working fluency with AI tools in client and agency workflows

Foster cross-functional collaboration and healthy team dynamics

Model calm, confident leadership under pressure

Requirements

8–10+ years of experience in marketing, branding, or creative agencies

Minimum 5 years in account management / client services roles

3+ years leading and mentoring teams

Proven experience managing large, multi-disciplinary accounts

Strong financial acumen with experience owning budgets

Demonstrated success driving organic account growth

Strategic thinker with excellent storytelling skills and executive-level presentation ability

Highly organized and detail-oriented, with exceptional project management skills

Strong negotiation and scope management capabilities

Ability to thrive in a fast-moving, entrepreneurial agency environment

Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)

6 Signs That You Are the Right Candidate: Sköna’s Values

You are a creative problem solver–you have an entrepreneurial spirit and you act proactively.

You have a doggedly curious spirit.

You are fun to work with–and you have great people skills.

You love design and using creativity as a tool to help elevate brands and drive business growth.

You like working in a small environment with a flat organization where everyone’s opinion is respected. In other words, the idea of Team Skona always coming first appeals to you!

You embrace discomfort – you think outside the box and are open to new ideas, types of work, and ways of doing things.

Salary commensurate with experience

10 work-from-anywhere days

Paid federal company holidays + winter holiday closure

Full medical/dental/vision package to fit your needs

Weekly team lunch and snacks provided

Sköna is an equal opportunity employer and does not discriminate on the basis of race (including traits associated with race, such as hair texture and hairstyles like braids, locs, and twists), color, religion, sex (including pregnancy), gender, national origin, citizenship, age, disability, veteran status, marital status, sexual orientation, or any other protected characteristic or combination of those characteristics.

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