Senior Marketing Workflow Manager, Creative

About the Role
At H&R Block, we're helping people confidently navigate one of the most important financial moments of the year. Our Creative team produces the work that carries that message across broadcast, digital, social, retail, and our offices. We're looking for an organized, decisive Marketing Workflow Manager to manage how that work comes in, how it gets prioritized, and how it moves to delivery.

In this role, you'll own intake for the Creative function, hold the work queue, track team capacity, and route work through concepting, production, review, and approval. You'll be the person requesters come to for timelines, status, and a straight answer on what is possible and by when.

Two workflow managers share the Creative function as peers, dividing the work between campaign creative and always-on and content, and covering each other as volume requires.

This is not a creative direction role. It's the role that protects the team's ability to do great work by making sure requests arrive complete, priorities are clear, and nothing sits waiting on a decision no one knew was needed. If you enjoy bringing order to high volume and being the person everyone trusts to know where the work stands, we'd love to hear from you.

Day to day, you'll...

Manage incoming requests for the Creative function

Validate that briefs are complete, well scoped, and tied to an approved campaign, initiative, or program

Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue

Return incomplete requests to the requester rather than absorbing the gap downstream

Track work through concepting, design, copy, and production

Route assets through brand, legal, and compliance review and drive approvals to closure

Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment

Monitor progress against timelines and elevate blockers early

Maintain the work queue and priority order for your body of work

Flag misaligned, duplicated, or low-priority requests and conflicts across campaign and always-on work

Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and Creative leadership when demand exceeds capacity

Track capacity and utilization across design, copy, production, and agency partners

Provide visibility into available bandwidth to inform resourcing and sequencing decisions

Communicate timelines, expectations, and status to requesters and leadership

Surface recurring bottlenecks and process gaps, and recommend improvements

Required Qualifications

Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience

5+ years of experience in workflow management, traffic management, project management, marketing operations, or a related field

Experience managing creative production workflow, including review, approval, and asset delivery across multiple channels

Experience managing intake, prioritization, and throughput for a marketing, creative, or media function

Demonstrated ability to build and hold timelines with multiple dependencies and fixed deadlines

Experience using a work management or workflow platform as the system of record, such as Workfront, Wrike, Asana, or Jira

Proven ability to facilitate tradeoffs, renegotiate scope, and drive alignment without direct authority

Experience tracking team capacity and utilization and translating it into resourcing recommendations

Strong attention to detail and comfort managing a high volume of concurrent work

Clear verbal and written communication with stakeholders at every level

Ability to identify risks and blockers early and escalte with a recommended path forward

Comfort operating in a fast-paced environment with seasonal peaks in demand

Preferred Qualifications

Experience managing creative work across broadcast, digital, social, retail, and print

Experience managing studio or agency production queues at high asset volume

Experience working within a Marketing Operations, Program Management Office, or centralized workflow function

Experience in Workfront, including request queues, templates, and reporting

Experience supporting the transition of work from agency partners to in-house teams

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range
$89,800.00 - $134,700.00/Yr.

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