IT Writer & Communications Specialist

IT WRITER & COMMUNICATIONS SPECIALIST - ONSITE IN BOSTON 3 month temp position (potential to extend)
onsite in Boston
$50/hr on W2
*Candidates must be able to work directly on a W2 without sponsorship. No C2C!!!
Job Summary Information Technology Services (ITS) is seeking a dynamic IT Writer and Communications Specialist to drive Northeastern's digital transformation forward. In this pivotal role, you'll be the strategic communications leader who transforms complex technology changes into compelling narratives that inspire and empower our university community. You'll craft communication strategies that don't just inform—they guide, educate, and motivate thousands of faculty, staff, and students through major system implementations and process innovations, both big and small.
As our communications bridge between technical teams and end users, you'll translate intricate technical concepts into powerful, accessible messaging that resonates across diverse audiences. You'll collaborate at the highest levels with IT project teams, university leadership, and key business stakeholders to anticipate challenges, shape perceptions, and orchestrate communication campaigns that ensure successful technology adoption and organizational change.
Key Responsibilities Change Communication and Stakeholder Engagement (40%) Develop comprehensive communication plans for IT projects that guide stakeholders through system changes, process updates, and technology implementations
Collaborate with technical teams, project managers, leadership, and business stakeholders to understand project impacts on different user groups
Create targeted messaging that explains "what's changing," "why it's changing," "how it affects you," and "what you need to do" for various stakeholder segments
Design and execute multi-channel communication campaigns to support organizational change initiatives
Content Development and Technical Translation (35%) Write and edit compelling, accessible content for web, email, digital signage, print, user interfaces, and other communication channels
Translate technical concepts, system requirements, and process changes into language appropriate for diverse audiences (faculty, staff, students, administrators)
Develop training materials, quick reference guides, FAQs, and other resources that help users adapt to new systems and processes
Create informational and educational content that drives user engagement and adoption of new technologies
Cross-Functional Collaboration and Project Support (20%) Partner with IT project teams to understand technical requirements, timelines, and user impacts throughout project lifecycles
Participate in project planning meetings to provide communications expertise and identify potential user concerns early
Collaborate with training teams, help desk staff, and other support functions to ensure consistent messaging across all user touchpoints
Work with campus-wide partners to coordinate communications and minimize change fatigue
Strategic Communication and Continuous Improvement (5%) Contribute to overall IT communications strategy and help identify opportunities to improve change communication processes
Monitor communication effectiveness through user feedback, adoption metrics, and other data sources
Stay current on change management best practices and emerging communication technologies
Counsel leadership on communication strategies for complex or sensitive technology changes
Required Qualifications Substantial experience in marketing, communications, or related field, preferably in higher education, technology, or organizational change environments
Exceptional written and verbal communication skills with demonstrated ability to adapt messaging for different audiences
Strong technical aptitude with ability to quickly understand complex systems, processes, and technical concepts
Project collaboration experience with demonstrated ability to work effectively with cross-functional teams including technical staff, project managers, and various stakeholders
Change communication experience or strong interest in helping organizations and individuals navigate transitions
Advanced Microsoft Office skills including collaborative features in Word, SharePoint, Excel, Teams, and Outlook
Self-directed work style with strong project management abilities and attention to detail
Adaptability in fast-paced, changing environments with shifting priorities
Preferred Qualifications Experience with ITIL processes, change management frameworks, or IT service management
Proficiency with content management systems (WordPress, Contentful, or similar) and email marketing platforms
Familiarity with user experience (UX) principles and user-centered design thinking
Experience creating multimedia content (graphics, video, interactive materials)
Knowledge of web accessibility standards and inclusive design practices
Data analysis skills for measuring communication effectiveness and user engagement
Experience in complex organizational environments or higher education settings
AI and Technology Fluency Curiosity and openness to exploring AI-powered tools for content creation, editing, optimization, and distribution
Interest in leveraging technology to enhance communication processes and user experiences
Willingness to experiment with emerging communication technologies and platforms
Understanding that AI literacy is increasingly important in modern communications roles
Personal Qualities Strong problem-solving mindset with ability to anticipate user concerns and communication challenges
Empathetic approach to understanding how change impacts different user groups
Collaborative leadership style with ability to influence without direct authority
Resilience and flexibility when projects shift or timelines change
Commitment to continuous learning and professional development
Customer service orientation with focus on user success
Working Environment This is a hybrid role requiring a minimum of three days per week in the office to facilitate collaboration with project teams, stakeholders, and IT colleagues. On-campus presence is essential for building relationships, understanding user needs firsthand, and contributing to our collaborative culture
Estimated Min Rate: $35.00
Estimated Max Rate: $50.00
What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
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