Programs Admin Coordinator

The Programs Administrative Coordinator supports the daily operations of the Programs team, with primary responsibility for call flow, case assignment, and administrative coordination. This role ensures calls and cases are routed appropriately, information is organized and accurate, and administrative processes support the work of volunteers and staff.
JOB DUTIES

Call Center Operations

Assign incoming calls or cases to Vincentians in a timely and organized manner
Monitor call center reports and workflow to support timely case movement and follow-up
Support volunteers with process-related questions and documentation needs
Ensure intake information is entered accurately and completely into Salesforce and related systems
Communicate call flow or assignment issues to the Case Support Manager
Administrative Support

Maintain organized and complete records related to cases, program activity, and call center operations
Support data entry, documentation, tracking, and reporting as needed
Organize invoices, files, and other program-related administrative records
Support internal communication, scheduling, and coordination for program-related activities
Operations Coordination

Maintain organized workflows and administrative systems for the Programs team
Identify and communicate process issues or inefficiencies to the Case Support Manager
Support implementation of administrative and operational process improvements as directed
Maintain an organized and functional work environment
Perform other duties as assigned
POSITION REQUIREMENTS

Commitment to the mission and values of the Society of St. Vincent de Paul
Strong organizational and administrative skills
Ability to manage multiple tasks and prioritize work effectively
Strong attention to detail and accuracy
Ability to communicate clearly and professionally
Comfort with technology and willingness to learn Salesforce and related systems
Ability to maintain confidentiality
Ability to work independently within assigned responsibilities
Bilingual (English/Spanish) preferred

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