Account Manager

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
This is a fully onsite position located at our corporate campus in Phoenix, AZ.
Since 1973, Ponderosa Insurance Agency, a division of Repwest Insurance, has been a specialist in self-storage insurance. Established by experts from both the self-storage and insurance industries, we understand what it takes to protect both your self-storage facility and tenants. Ponderosa Insurance is a part of the U-Haul Holding Co family of companies and sister company to U-Haul International.
Under the direction of the Manager of Underwriting and Marketing, the Account Manager will proactively cultivate current client relationships to grow Safestor Tenant Insurance participation in their regional territory. The account manager will work with local and national team members to consult and service Safestor clients within the self-storage industry. The ideal candidate will have strong organizational, communication, negotiation, and interpersonal skills. An account manager should have the ability to work well in a team environment and feel comfortable working in a feedback culture.
Responsibilities Retain and grow current client relationships
Verbally communicate and promote product growth with new and existing clients
Actively seek to understand each customer’s needs and goals through consistent verbal contact
Secure customer rapport through genuine and exceptionally responsive interactions
Proactive customer service with current clients
Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning Safestor as the best Insurance choice for assigned self-storage locations
Qualifications 1 or more years of experience in account management (insurance focused)
Ability to achieve goals and determine priorities
Organized with strong time management
Ability to travel up to 30% of the time (Typically during Spring and Fall)
Self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries
Strong presentation and leadership skills
Excellent verbal and written communication skills
Practical knowledge of Microsoft Word, Excel, and PowerPoint
Practical knowledge of Salesforce
Education/Training A bachelor’s degree in communications, business management or equivalent experience is preferred
Insurance experience preferred
Commission/Bonus This is a salaried position
Opportunities for quarterly bonus
Medical insurance
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
CVS Virtual Care
24-Hour Nurse Line
Wellness Program (HealthierYou initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company-paid life insurance
Voluntary life insurance options
Short-Term and Long-Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
Paid holidays, vacation, and sick time
YouMatter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U-Haul Mothers Program (Paid maternity leave)
2721 N Central Ave
Phoenix, Arizona 85004 Full-Time R254395
About Us Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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