ASRC Federal Technology Solutions is looking for a Video Teleconferencing Technician responsible for supporting the organization's video conferencing, IT support and asset management needs.
Location: Washington, DC
Key Responsibilities
- Support video teleconferencing (VTC) systems utilizing Cisco codecs and other various audio/video equipment to join online meetings using Microsoft Teams, Cisco WebEx, ZoomGov and other virtual platforms.
- Provide the required administrative and technical resources for VTC systems, support for the federal travel reimbursement application, and oversight of the federal asset management database.
- Evaluate existing and new technologies and solutions based on business requirements.
- Perform project management to plan, organize, and control resources to achieve project goals.
- Provide administrative support for the customer's Travel System, including account creations/deletions, resetting passwords, assisting with travel vouchers and authorizations, travel approver lists, accounting codes, and general customer support.
- Modify, control, and keep current the customer's Outlook Distribution Lists.
- Provide administrative support and assistance in setting up online conferences using Teams, WebEx, ZoomGov or equivalent and establishing meeting connections in the conference rooms.
- Assist with operations, documentation, and maintenance support for video conference facilities in two geographic areas.
- Oversee and control the schedule of all organizational conference rooms in both facilities, maintain video conference statistics, and make recommendations for improving usability.
- Provide in-person support for high-profile video conferences.
- Assist with custom VTC room support, configuration upgrades, installation, operation, troubleshooting, and ongoing maintenance.
- Provide general computer hardware support for users laptops, desktops, iPhones, iPads, and other various devices.
- Provide general computer software support for Microsoft Windows, Microsoft Office 365, Apple iOS, Adobe products, and other various applications.
- Conduct an annual inventory of all VTC rooms and support touchpad-controlled, complex VTC rooms with multi displays.
- Track the location and movement of all hardware using the Sunflower asset tracking database as well as the ServiceNow helpdesk ticket tracking database.
- Store hardware properly, prepare inventory exit packages, distribute hardware as directed, track hardware movement, and remove obsolete hardware from inventory.
- Verify that inventory records are complete and accurate, excess inventory as directed and assist in conducting bi-annual physical inventory.
- Analyze and research asset discrepancies found in the annual inventory and reconcile/document discrepancies.
- Provide a weekly report of accomplishments, activities, issues, and recommendations.
- Provide a Monthly Mobile Device Report Analysis, including zero usage, transfers, and departing employees.
- Assist with setting up and facilitating widescale events in the large conference rooms or auditoriums.
- Provide in-meeting troubleshooting and problem-solving support.
- Communicate concerns and solutions through the internal team.
- Handle and protect confidential information.
Qualifications
- High School, 5 years of experience in a related field or equivalent.
- Excellent communication skills and prior experience providing in-person customer service to high level personnel and politically appointed federal employees.
- Possesses and applies expertise across key tasks and high-impact assignments.
- Evaluates performance results and recommends major changes affecting short-term project growth and success.
- Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of public trust.
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