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Technical Writer

Softthink Solutions · Washington, DC, USA ·

Job type:
Full Time

Job Title: Technical Writer
Location: Washington, DC
Work Authorization: US Citizen
Role Summary The Technical Writer develops, edits, and maintains IT documentation supporting OIS and IRMD operations. This includes project documentation, requirements, SOPs, user guides, communications, agendas, and reporting materials. The writer ensures clarity, accuracy, and compliance with established IT policies while supporting PMs, analysts, and business units.
Roles & Responsibilities Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts)
Prepare agendas, communications, and reporting materials
Support PMs and analysts by documenting project deliverables and governance artifacts
Ensure documentation accuracy, clarity, and compliance with IT policies
Maintain documentation repositories (SharePoint, Teams, Confluence)
Assist with monthly reporting and deliverable preparation
Professional Experience Experience producing technical documentation in IT or business environments
Strong writing, editing, and communication skills
Experience using Microsoft Office and collaboration tools
Ability to translate complex technical concepts into clear, user-friendly content.
Educational Qualifications Bachelor’s degree preferred (communications, English, IT, or related field)
Training or certification in technical writing is beneficial.

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