Digital Marketing & Agency Operations Lead

Position: Digital Marketing & Agency Operations Lead

Employment: Full-Time

Location: In-office, North Palm Beach

Schedule: Monday–Friday

Experience: 2–5+ years preferred

Salary: $49,500–$57,000 per year

We’re a growing marketing agency looking for a

Digital Marketing & Agency Operations Lead

to join our team in-office.

This is a unique role for someone who understands digital marketing but is also highly organized, proactive, and good at keeping people and projects moving.

You’ll work closely with the founder and our team across paid media, web, SEO, email marketing, design, and video production. You’ll help execute digital marketing initiatives while also making sure client projects, deliverables, and deadlines stay organized and on track.

The simplest way to describe the role:

help us do great marketing and make sure everything we say we're going to do actually gets done.

Growth Opportunity:

Significant opportunity to take on additional responsibility and grow into a larger leadership role as the agency expands.

What You'll Do

Manage client projects, deliverables, priorities, and deadlines

Turn client meetings and strategies into clear tasks and action items

Keep our project management system organized and up to date

Coordinate work across paid media, web, SEO, email, design, and video

Follow up with team members and make sure projects keep moving

Catch missed deadlines, bottlenecks, or potential problems early

Help prepare client reports, meeting agendas, updates, and follow-ups

Assist with client onboarding and ongoing monthly deliverables

Build and improve internal workflows, SOPs, checklists, and processes

Assist with Meta, Google, and YouTube advertising

Help execute and QA email and SMS campaigns and automations

Work within platforms such as Shopify, WordPress, GA4, and other marketing tools

Review marketing performance and help identify opportunities for improvement

QA campaigns, websites, tracking, creative, and other digital work before launch

Work directly with the founder to turn ideas and strategy into execution

Who We're Looking For
You don't need to be an expert in every area of digital marketing. We're looking for someone with

broad digital marketing experience and exceptional organizational skills.

You should be someone who naturally notices when something hasn't been followed up on, asks who owns the next step, keeps track of deadlines, and takes initiative instead of waiting to be told what to do.

The ideal candidate has:

2–5+ years of digital marketing experience, preferably in an agency environment

Experience managing multiple clients or projects simultaneously

Strong understanding of digital marketing fundamentals

Familiarity with Meta Ads and Google Ads

Familiarity with email/SMS marketing platforms such as Klaviyo

Experience with Shopify and/or WordPress

Understanding of analytics, reporting, funnels, conversion tracking, and campaign performance

Excellent written and verbal communication skills

Strong attention to detail

Excellent organization and time-management skills

A proactive, problem-solving mindset

The ability to work independently and take ownership

What Success Looks Like
You’ll know what's happening across your accounts without needing to be chased for updates. Client commitments are documented, assigned, and completed on time. The team knows what they need to do and when they need to do it. Potential problems are identified before they become client problems.

Most importantly, you'll gradually take ownership of the day-to-day coordination and execution that currently requires the founder's involvement, while still knowing when something needs to be escalated.

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