Summary
The Fashion Advisor, Watches & Fine Jewelry provides exceptional client service to drive conversion, retention, and revenue. You will manage the end-to-end client experience in a boutique setting, working alongside the sales team and reporting to boutique leadership. The role focuses on building lasting client relationships and promoting the House's watches and fine jewelry.
Responsibilities
- Lead development of new customers and convert walk-in traffic into clients and brand ambassadors.
- Deliver prompt, professional, warm, and courteous client service to optimize the client experience.
- Build and maintain genuine relationships through consistent outreach and follow-up.
- Take in repairs and alterations and maintain consistent follow-up with clients regarding repair status.
- Collaborate with boutique team to meet sales objectives and uphold boutique image and operational standards.
Requirements
- Minimum 3 years of related experience; watches and jewelry knowledge preferred.
- Strong communication skills and a service-minded approach to client experience.
- Ability to lift up to 15 lbs and work a flexible schedule including late nights, weekends, and some holidays.
- High school degree minimum; foreign language skills preferred.
- Curiosity and desire to learn and grow professionally within the brand.
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