Creator Community Manager Job at Creandum in New York

About Passionfroot
Creator-led growth is one of the fastest-growing channels in B2B - we're building the infrastructure behind it.

Passionfroot is the leading platform where modern companies scale creator-led growth, and where top creators manage and monetize brand partnerships.

Our customers are some of the most ambitious, fastest-moving companies in the world - Replit, Figma, Framer, LumaAI, Gamma, Airtable - companies that set the standard for what modern growth looks like. We help them run high-impact creator programs across LinkedIn, YouTube, newsletters, and more.

We're growing 13x in revenue year over year, profitable, and just closed our Series A round! We are backed by leading investors including

Insight Partners ,

Creandum ,

Supernode

and founders and operators from Cursor, Anthropic, n8n and more. We're expanding fast across New York, Europe, and Brazil - and we're just getting started.

About the Role
We're looking for a

Creator Community Manager

to build, grow, and elevate the creator community around our platform. This person will own both the

creator community

and the

creator experience , helping creators feel supported, engaged, and successful at every stage of their journey with us.

You will serve as the voice of creators internally and the face of our platform externally, shaping programs, feedback loops, education, and engagement strategies that strengthen creator trust and loyalty. This is a cross-functional role that sits at the intersection of

community, product, operations, support, and growth .

What You'll Do

Own the overall

creator community strategy , including engagement, retention, advocacy, and creator satisfaction

Build strong relationships with creators and develop a deep understanding of their needs, motivations, and pain points

Design and run community programs such as creator onboarding, education, events, ambassador programs, and feedback forums

Improve the end-to-end

creator experience

across the platform, identifying opportunities to reduce friction and increase value

Gather and synthesize creator feedback, then partner with

Product ,

Support , and

Operations

to prioritize and address key issues

Create resources, communications, and playbooks that help creators succeed on the platform

Monitor community health and creator sentiment, using data and qualitative insights to guide decisions

Develop scalable systems for creator communication, recognition, and support

Partner with

Marketing

and

Growth

to spotlight creator success stories and strengthen community-driven growth

Act as the internal advocate for creators, ensuring their perspective informs platform improvements and business decisions

What We're Looking For

Experience in

community management ,

creator partnerships ,

customer success , or a similar relationship-driven role

Strong understanding of what makes creator communities thrive, including engagement, trust, belonging, and recognition

Ability to balance high-touch relationship building with scalable program design

Excellent written and verbal communication skills

Experience working cross-functionally with

Product ,

Marketing ,

Support , and

Operations

Strong organizational skills and comfort managing multiple initiatives at once

Analytical mindset, with the ability to use both data and creator feedback to drive improvements

Empathy for creators and a genuine passion for helping them succeed

Nice to Have

Experience working at a

creator economy ,

marketplace ,

media , or

community-driven

company

Familiarity with community platforms, creator tools, and engagement workflows

Experience launching community programs from the ground up

Background in creator support, audience development, or digital content ecosystems

Why This Role Matters
Creators are at the center of our platform. In this role, you'll help shape how they experience our product, how they connect with our brand, and how they grow with us over time. Your work will directly influence creator satisfaction, retention, and the long‑term strength of our ecosystem.

What We Offer
We're a fast-growing startup at an inflection point - it's an exciting time to join the team. You'll get to work with top tech companies with the chance to make a significant impact and building a new market category.

There's tangible stuff, too:

Competitive Compensation

– A salary commensurate with experience.

Health Benefits

– We cover 100% of employee health insurance.

Fun team off-sites

– We've been to Barcelona, Mallorca, South of France, Berlin.

Tools & Workspace

– Latest Apple hardware.

Passionfroot is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a fair and inclusive hiring process.

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