Account Manager – Experiential

Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires 4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-housemarketing roles. Proven experience with integrated programs featuring solid digital strategies is required.

Key Responsibilities
Strategic Insight & Program Leadership

Responsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges

Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives

Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives

Manage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded

Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients

Independently creates, tracks, monitors and enforced detailed scopes of work for projects.

Account & Project Management

Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for

Identify new business opportunities, develop and present proposals to clients, and negotiate contracts

Project manage workback, workstreams, internal stakeholders, and creative/production problem solving

Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget

Streamline internal processes and identify areas to improve efficiency and effectiveness.

Stakeholder Communications

Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided

Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary

A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives

Excellent presentation, communication and client liaison skills

Excellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders.

Has sound experience across multiple channels specifically events, experiential activations,

exhibition design, digital, social media, screen content production and marcomms programs.

The ability to work on and manage multiple projects concurrently

Team player, must be flexible, inclusive, positive and helpful

Excellent attention to detail

Strong organizational skills, able to manage project timelines, budgets, and resources effectively.

Skills, Knowledge and Expertise

Leads by behavior and attitude, not through position or tenure

Thinks strategically – knowledge of Imagination and Client practices

Inspires creativity and innovation – imagines creative solutions

Drives results – achieves high levels of customer satisfaction

Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives

Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them

Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders

Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget

Flexibility and adaptability, able to adjust to changing client needs and market conditions

Ability to work weekends and holidays on occasion as required by client workload

Must be able to travel internationally for up to two weeks at a time

What you bring:

Proven experience leading multi-workstream programs with significant digital components

Strong understanding of experiential delivery models, timelines, and constraints

Experience owning budgets, schedules, and risk management at a program level

Excellent communication management skillsA calm, structured, and solutions-oriented approach under pressure

Strong organizational skills and attention to detail

Bachelor’s Degree or equivalent experience

You’ll Succeed Here If You:

Enjoy orchestrating complexity and bringing order to creative ambition

Thrive in fast-paced, collaborative, and high-visibility environments

Are confident leading conversations, making decisions, and managing tradeoffs

Appreciate the intersection of physical environments and digital experiences

Take pride in delivering well-crafted, reliable, and impactful work

Applicants must be authorized to work in the United States. Unfortunately, we are unable to sponsor visas for this role at this time.
What we can offer you:

Work with a state-of-the-art product and deliver it to exciting and innovative brands.

Learning and development opportunities that contribute to professional growth.

A fun, engaging work culture

Be part of a mission-driven team that values agility, integrity, and excellence.

Opportunity to contribute to large-scale, high-impact projects from day one.

Dedicated personal growth & development through our GrowForward programme.

Benefits and perks offered:

Comprehensive paid time off benefits

Hybrid work model, where our team comes into the office a minimum of 3 days per week

Generous parental leave

Up to 4% safe harbor company 401k match

WHAT MAKES US, US
We spark the imaginationChanging the way people think, feel and act

We design experiences that create memories, change behaviours and shape cultures

We specialise in consultancy, brand destinations, live events, content and investor communications

Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.

We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.

To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.

We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.

We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.

We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.

We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger.

Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.

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