Regional Account Director, North America

Join the global leader in responsible marketing activation services
At HH Global, we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing activation at scale. With over 4,000 colleagues across more than 55 countries, you'll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job
The Regional Account Director is responsible for the development and nurturing of a key HH Global client in the Beverage sector in North America. This role is essential in strengthening relationships with the clients, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. The Regional Account Director will lead our dedicated client teams in delivering innovative point-of-sale (POS) and branded merchandise solutions.

The Regional Account Director will take full responsibility for the strategic and operational management of the account taking a hands-on approach to creating and delivering solutions. Having the acumen to grow and develop the relationship and build the team as the account develops.

This individual needs to be a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective operational plans.

This role will be based on-site at our client's office in St. Louis, Missouri.

Key responsibilities

Creation and delivery of HH Global's regional account strategy for the client

Develop strong relationships with senior key stakeholders across the client organization

Ensure that the contract is managed in line with our contractual responsibilities

Manage overall financial performance of the account, risk analysis and remedy

Lead operational delivery for the client across key categories in particular in-store temporary POS & window installation and permanent high-end retail fixtures and installations

Drive innovation and product development to bring world class solutions to the most demanding of clients

Motivating your team to meet and exceed expectations of a true market leader

Identification of new business opportunities and responsibility for the delivery of account growth

Provide regular MI reporting and production of account relationship plans of the highest quality

Produce client communications documents to the highest standard to be consumed / presented at C level within the client organization e.g. strategic reports, QBRs

Ensure that activities comply with the Company's policies and procedures

Operate effective two-way communication with a regional team within a matrix management environment

Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends

Continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective

Shape the overall account structure and team that will excel in the ideation, sourcing, procurement, production, and execution of all client projects

Build successful partnerships with the client business leads and key decision makers to increase and expand revenue by identifying opportunities and proposing solutions

Responsible for staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated and staffed appropriately

Train, mentor and work closely with the Client Engagement team

Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service

Knowledge, skills + experience

Knowledge and experience of working with international technology and retail brands delivering in-store solutions

Strong strategic customer account management

Excellent direct client interfacing experience

Experience working with clients across multiple European markets

Ability to think strategically in order to develop a clear customer account plan, with the capability to manage and implement across markets

Knowledge of outsourced procurement solutions for marketing execution

Strong knowledge of the development and production of Print, POS and merchandise, and an advantage to have experience in permanent and semi-permanent retail fixtures and installations

A truly innovative mindset to deliver high-end solutions which create inspiring retail environments and experiences

Ability to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies under-pinned by high quality data

Leadership capability to motivate a dedicated client team, including employee development and mentoring

Excellent communication and presentation skills with the ability to interface with all levels of professionals

Entrepreneurial minded with an innovative and creative mindset

Highly proficient with MS Office software

You belong in our global community
Belonging is at the heart of HH Global. We don't just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

HH Global is an equal opportunity employer and considers all qualified applications without regard to protected characteristics.

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