Senior Enterprise Account Manager

Senior Enterprise Account Manager Handraise is hiring a Senior Enterprise Account Manager to own and grow relationships with our enterprise customers after the sale.
You will become the primary strategic and commercial partner for some of the world's largest brands, ensuring they realize meaningful value from Handraise, renew their partnerships, and expand the platform across teams, use cases, and business units.
This is not a traditional support role. You will work directly with senior Communications, PR, and Marketing leaders to understand their priorities, demonstrate measurable value, and turn successful customer relationships into long-term enterprise partnerships.
You'll work closely with Customer Success, Sales, Product, and company leadership. You will also help build the account management processes, playbooks, and standards that support Handraise as we scale.
If you can build trust with senior executives, identify growth opportunities, navigate complex organizations, and take ownership without waiting for a playbook, this role is for you.
Your Impact Own the post-sale commercial relationship for a portfolio of enterprise customers
Build trusted relationships with senior Communications, PR, Marketing, procurement, and executive stakeholders
Develop account plans that connect Handraise to each customer's strategic priorities and business objectives
Lead renewal conversations and proactively manage risks well before contract deadlines
Identify and close expansion opportunities across teams, use cases, brands, and business units
Partner with Customer Success to drive adoption, demonstrate value, and strengthen executive engagement
Lead executive business reviews that clearly communicate outcomes, insights, and future opportunities
Navigate complex enterprise organizations and build relationships beyond the initial buyer
Serve as the voice of the customer across Sales, Product, and leadership
Help define the playbooks and operating standards for renewals, expansion, and enterprise account growth
Your Skills 5+ years of experience in enterprise Account Management, Customer Success, or strategic sales
A proven track record of retaining and expanding complex enterprise accounts
Experience managing senior executives and multi-stakeholder customer relationships
You can connect product usage and customer outcomes to clear business value
You are commercially minded and comfortable leading renewals, negotiations, and expansion conversations
You can identify risks early and take ownership of resolving them
You are highly organized and can manage multiple strategic accounts without dropping the ball
You are an excellent communicator with strong executive presence
You are proactive and do not wait for customers or internal teams to tell you what needs to happen
You are comfortable operating in ambiguity and building processes as you go
You are resilient, accountable, and motivated by measurable outcomes
Non-Negotiables You understand that this is an early-stage startup and you will wear multiple hats
You do not have a "that is not my job" attitude
You take direct ownership of retention, expansion, and the strength of your customer relationships
You are comfortable having difficult conversations and addressing risks directly
You are curious and passionate about the use and impact of AI
You are willing to learn complex media intelligence, communications, and technical concepts
You care deeply about delivering real customer value, not simply maintaining relationships
Nice to Haves Experience selling into or supporting Communications, PR, Marketing, or Corporate Affairs teams
Experience with media intelligence, analytics, social listening, or AI-powered platforms
Experience managing Fortune 500 accounts
Experience with land-and-expand enterprise sales strategies
Early-stage startup experience
Our Benefits Competitive compensation with base salary, variable compensation, and equity
Competitive health benefits, including medical, dental, vision, and life insurance
Opportunity to build the enterprise account management function from the ground floor
Direct relationships with senior leaders at the world's most influential brands
High ownership, high autonomy, and a direct impact on Handraise's growth
Sound Great? What Next? Submit your application below.
After reviewing resumes, selected candidates will be invited for an initial phone screening, followed by an in-person interview with our leadership team.
Handraise is dedicated to equal employment opportunities. We prioritize creating a diverse and inclusive workplace, free of harassment and discrimination. We welcome job candidates from all backgrounds. Everyone will receive consideration for employment without regard to any status protected by federal, state, or local laws.