Supporting a consistent, high-quality customer service experience, the remote Social Media Representative will engage with customers across social media channels, resolve issues, and maintain the company's voice while adhering to established policies.
Key responsibilities
Monitor and respond to inbound social media messages and reviews across multiple platforms
Engage with customers to provide exceptional service and create positive outcomes
Tag, track, and escalate trending topics, providing feedback on customer-contact drivers and issues
Required qualifications
High school diploma or equivalent required; bachelor's degree preferred
Proven experience in social media or a related field with familiarity in social media concepts
Hands-on experience with social media applications such as Gladly, Sprout, and SOCi is a plus
Demonstrated proficiency in analyzing trends and researching complex issues
Ability to manage multiple conversations and tasks simultaneously while maintaining accuracy and professionalism
Social Media Representative
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time