Account Manager

We are searching for a dynamic and versatile Account Manager to support our Accounts team and drive our clients’ marketing efforts. In this position, you will be involved with all aspects of our clients’ marketing operations, from launching and managing campaigns to tracking and analyzing their success. Your focus will be to facilitate a long and fruitful relationship, ensuring that our marketing efforts help each client reach their goals and grow the business.

To be successful in this role you will need to have strong communication and organizational skills, with the ability to balance reaching client goals, managing timelines and projects, and keeping internal teams focused on delivering on client needs. In addition you will ideally have a strong understanding of marketing fundamentals, with hands-on experience with web analytics tools and experience driving successful campaigns.

This is a full-time position at 40 hours per week that we are looking to fill as soon as possible.It is a hybrid position with the goal of1-2 in-officedays per week.

Responsibilities

Serve as a primary point of contact for assigned client accounts

Build strong client relationships through regular communication and proactive support

Coordinate project tasks internally to ensure timely delivery of services

Understand and manage client expectations and objectives

Monitor digital marketing campaigns and gather key performance metrics

Monitor and manage marketing and advertising budgets

Assist with client onboarding and goal-setting processes

Prepare and present regular updates and reports to clients

Document client updates, project progress, and deliverables in our internal systems

Collaborate with our internal teams to troubleshoot issues and optimize campaigns

Build strong, trusting relationships with marketing clients to encourage retention and repeat business

Identify opportunities to upsell additional services that would benefit the client

Stay up-to-date with digital marketing trends and tools

Communicate thoroughly, thoughtfully and effectively with the team, clients and other contactsAttend and contribute to organizational meetings

Accurately track all time spent on both internal and client-facing initiatives

Act as an additive and vital component of the Brolik team and work cooperatively to uphold and improve the company culture

Requirements

2-3 years of relevant experience as an agency or brand-side account manager/marketer

Understanding of foundational marketing tools, tactics and principles

Excellent verbal and written communication skills

Client services or account management experience

Highly organized with strong attention to detail

Self-motivation for growth and learning

Strong critical thinking skills

Highly creative with excellent analytical abilities

Outstanding collaborative and interpersonal skills

General computer and technical literacy, specifically with Google Suite

Hands-on experience with web analytics tools, especially Google Analytics

Google, Facebook, Linkedin and TikTok ad platform experience

Experience with website CMS platforms (Wordpress, Shopify, Craft, Webflow, etc.)

Previous agency experience

Experience working directly with small businesses / small business owners

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