Director of Experience Design

Director Of Experience Design Our client is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition. Built on 14 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, they deliver the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, their customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture.
A Director Of Experience Design to lead and elevate the design practice to deliver unified, human-centered, and data-informed experiences across the platform. This is a strategic and hands-on leadership role that shapes how design influences product vision, discovery, and delivery.
What You'll Do:
Lead and advance a fully functioning UX design capability working in a highly integrated Agile Scrum team with product managers, engineers, people, and Data Scientists
Develop a team of designers, supporting their ability to focus, work independently, and grow professionally
Lead experience-related initiatives with cross-functional teams (Marketing, Product, Go-To-Market, Customer Success, etc.)
Collaborate across product development disciplines to ensure the delivery of compelling and usable experiences
Drive accessibility efforts to ensure products provide a valuable experience to all users, regardless of physical or cognitive ability
Chair the Front End Guild, taking a "whole of business" approach to advancing customer experiences
Communicate principles and methods in experience and visual design and command related disciplines, including research methodologies
Guide customer discovery, research techniques, and testing activities to validate user problems and opportunities
Ensure creation and management of effective design operations, applications, and infrastructures
Stay competitive against industry trends and products
Coach teams on user-centric design through critiques and iteration meetings
Develop goals, objectives, and action plans for the team and individuals
Work effectively within a product development process currently oriented around dual-track agile
What You'll Need:
Proven track record leading design teams building commercial software with measurable user and business outcomes
Expert knowledge of UX, research methodologies, accessibility standards, and agile delivery
Background in HCI, Computer Science, Interaction Design, Industrial Design, Visual Design, or related discipline
Experience coaching using frameworks inspired by Marty Cagan and Teresa Torres
7+ years in design, with at least 3 years managing a design team in a commercial software company
Strong self-awareness, desire for continual learning and growth
Experience with design tools and systems (e.g., Figma, InVision, Sketch, FullStory)
Ability to project thought leadership and expertise internally and externally
Experience collaborating with Product Management, Engineering, and People Science leadership
Strong communication, storytelling, and executive-level influence skills
What They Offer:
Clear success metrics, including:
Unified Experience: Reduction in UX fragmentation across products
Empowered Teams: Product trios independently validating and delivering user outcomes
Design Maturity: Growth in designer scope and influence
Accessibility & Quality: Improvements in accessibility and customer satisfaction
Design Efficiency: Faster design-to-dev cycles using systems and operations
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.
Please Note: This role is available for remote work only in the following U.S. states: Arizona, Colorado, Delaware, Florida, Georgia, Maryland, Michigan, North Carolina, Nebraska, New Jersey, New York State (excluding NYC and Long Island), Pennsylvania, South Carolina, Tennessee, Texas, and Wisconsin. If you reside outside of these locations, you will not be considered for this role.