Director, Ad Sales Account Management - Media Group

NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management, a pivotal leadership role responsible for overseeing theAccount Managementfunction and growth withinour organization.

You will haverobustexperiencepartnering withagency holding companiesacross programmatic, streaming and linear executions.As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. You will lead and manage a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts.To be successful, you must possess strong leadership skillswith the ability to inspire, motivate, and develop a high-performing team.

Key Responsibilities

Responsible for leading a teamof15+ account managersand focused on drivingincrementalrevenue,upselling &clientretention

Provide ongoing support, guidance, and performance feedback toAccount Managers, ensuring alignment with business goalswhile supportingpotentialcareer aspirations

Oversee the onboardingand trainingprocessesto ensureteam membersintegrate smoothly and are set up for success;routinelysurvey to understandor anticipatesthetraining and developmentneedsof the team

Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives

Demonstrated ability to work collaboratively with cross-functional teams and all levels of management

You lead by serving — your success is measured by your team's growth. You remove roadblocks, champion your people.You listen deeply, communicate transparently, and lead with humility

Operational Excellence and Automation Strategy

Drive continuous improvement initiatives to enhance service delivery and operational efficiencyfor the betterment of the ad revenue and clients

Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards

Proven ability to analyze large datasets, identify opportunities, and drive strategic action

Demonstrated ability to work collaboratively with cross-functional teams and all levels of management

Evaluates decisions through the lens of product vision, user impact, and business outcomes — and communicates the 'why' clearly, especially when short-term asks are deprioritized in service of long-term benefit

Client Relationship Management

Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients

Implement performance and reporting deliverablesto monitor and improve campaign performance

Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment

Serve asanescalationcontact for key clientsor vendors, building and maintaining strong, long-term relationships

8+ years of proven client service management experience within premium media and advertising environments, including stewardship of agency holding company partnerships and end-to-end campaign execution across linear, streaming, and programmatic channels, with a track record of driving client satisfaction, renewals, and incremental revenue.

5+ years of demonstrated people management experience, demonstrating strong leadership and mentoring skills/interest

Bachelor'sDegreeor Equivalent Experiencein Marketing, Advertising, Business, or a related field

Willingness to travel and work overtime, and on weekends with short notice

Desired Characteristics

Resourceful self-starterwho thinks like an owner; ability to work independentlyand adapt to change

Deadline-driven and process-oriented personality

Comfortable working in the fast-paced, dynamic and growing business

Strong analytical reasoning andproblem-solvingskills

Additional Requirements
Hybrid:This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $180,000 - $225,000 + sales compensation incentive and long-term incentive eligible

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities.

We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

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