Senior Manager Digital Marketing

The Sr. Manager, Digital Marketing is a key leadership role within the KONG Brand team, responsible for building and scaling the KONG digital marketing presence across paid media, owned content, email, SMS, social, and partnership channels. This role oversees a team ensuring paid, owned, and social content work together as a unified digital ecosystem.
This is a strategic and hands-on role for a leader who is equally comfortable setting direction and rolling up their sleeves to deliver. The Sr. Manager partners closely with the Sr. Director of Brand, internal and external agencies to support the KONG digital marketing efforts in a way that is aligned with the brand and informed by data.
Job Responsibilities

Strategy and Execution

Manage and optimize KONG paid media campaigns across Meta, TikTok, Google, YouTube, and emerging platforms, tracking performance against true business outcomes
Develop and execute a full-funnel digital marketing strategy connecting awareness, consideration, and conversion across paid, owned, and social channels
Oversee organic social content strategy in partnership with the Social Media Content Coordinator, ensuring social content is aligned with campaign priorities and brand voice
Partner with the paid media agency to ensure campaign performance, reporting accuracy, and brand alignment across all digital efforts
Stay current on digital marketing trends and emerging tools, bringing relevant insights and recommendations to the team proactively
Email, SMS, and Lifecycle Marketing

Oversee the KONG email marketing program including campaign development, automation flows, segmentation, and performance tracking in partnership with the Marketing Manager
Guide the growth and optimization of SMS and direct mail efforts, ensuring messaging is timely, relevant, and brand-aligned
Build and refine consumer lifecycle strategies that drive acquisition, retention, and loyalty across direct-to-consumer and other channels
Partnership and Growth Marketing

Support the development of KONG marketing partnership programs, identifying co-branded and affiliate opportunities that extend brand reach and drive growth
Partner with the Social Media Content Coordinator to amplify partnership and campaign activations across social channels
Collaborate with the ecommerce team to align digital marketing efforts with retail partners and the KONG direct-to-consumer site, ensuring a consistent brand experience across all digital touchpoints
Analytics, Reporting, and Collaboration

Own digital marketing reporting across all channels, establishing clear KPIs and delivering regular performance updates
Ensure reporting is grounded in business outcomes: revenue, customer acquisition cost, lifetime value, and conversion
Use data and consumer insights to continuously optimize campaign performance, content strategy, and channel mix
Partner closely with the Sr. Director of Brand to align digital marketing strategy with overall brand priorities and campaign planning
Leadership and Development

Mentor and develop two direct reports, the Marketing Manager and the Social Media Content Coordinator, setting clear expectations, providing regular feedback, and supporting their professional growth
Align paid, owned, and social content workstreams under a single point of coordination, ensuring the team operates with focus and a consistent brand voice
Foster a collaborative, high-performance team culture
Cultural Steward

Show up as a KONG brand steward, dedicated to maintaining the integrity of the KONG brand while thoughtfully evolving it to be relevant, compelling, and culturally connected for the future
Operate with a continuous improvement mentality, proactively identifying opportunities to elevate digital performance and team capability.
Maintain a positive, solutions-focused attitude, bringing curiosity and a collaborative spirit to eve
Job Qualifications

Education and Experience

Bachelor’s degree in marketing, communications, business, or a related field required
4 to 6 years of progressive digital marketing experience, including at least 2 years in a management or team leadership role
Demonstrated experience managing paid social and digital campaigns across Meta, TikTok, Google, and other major platforms
Experience in consumer products, CPG, or pet industry environment strongly preferred
Skills and Competencies

Strong strategic and analytical thinking with the ability to connect digital marketing performance to real business outcomes
Deep knowledge of paid social, SEM, email marketing, SMS, and social media management across a full-funnel digital ecosystem
Familiarity with Klaviyo, HubSpot, Meta Business Suite, Google Analytics, and TikTok Ads Manager
Excellent written and verbal communication skills with the ability to present strategy and performance clearly to senior leadership
Strong people leadership skills with a track record of developing marketing talent and building high-performing teams
Highly organized with strong project management skills and the ability to manage multiple campaigns and priorities simultaneously
Genuine passion for pets and an understanding of the pet owner consumer mindset
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Compensation

From $120,000 annually
Work Location

Onsite Monday through Friday
Health, Dental and Vision Insurance with low-cost premiums
Access to voluntary benefits
Employer paid short-term/long term disability and life insurance
401k with employer matching
12 Paid Holidays
Personal Leave Accrual
Pet Insurance, Tuition reimbursement, dog toys, and mo

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