Product Design Director - Concierge Products, Premium Card

Serve as a strategic partner and craft leader across Concierge products, including Velocity Black and agent tools, and Premium Card experiences
Shape high-level design vision without directly managing a team
Spearhead AI-driven design workflows and integrate emerging AI tools into the design practice
Lead high-impact, highly complex product design projects
Establish modern frameworks, playbooks, and rapid prototyping capabilities
Mentor teammates and elevate collective design craft through knowledge-sharing and constructive critique
Partner with research, Product, Engineering, marketing, and analytics leadership
Translate complex capabilities, data, and technical constraints into intuitive, high-value customer experiences
Shape long-term product direction, strategy, OKRs, roadmaps, and operating models
Present design work and data-backed stories to senior stakeholders
Connect teams, platforms, and lines of business to deliver cohesive end-to-end experiences
Requirements At least 8 years of experience in a product design role
Strong portfolio demonstrating hands-on craft, strategic influence, technical innovation, and uplifting design capabilities
Deep expertise across interaction, visual, and service design
Experience with AI tools, automation, or generative workflows in product design and prototyping
Experience mentoring designers and scaling design practices, tools, or frameworks
Experience partnering with product managers, engineers, marketing, and analytics leaders
Experience working within a design system
Proficiency with web and mobile technologies and platforms
Expertise with design and prototyping tools such as Figma
Proficiency in business case development
Exceptional written and verbal communication skills
Exceptional interpersonal and relationship-building skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
Core Competencies Demonstrates extensive experience in product design, with a strong focus on AI-driven design workflows, strategic influence, and the ability to mentor and elevate design practices. Proficient in utilizing design and prototyping tools to create intuitive customer experiences while collaborating effectively with cross-functional teams.
Highest-signal resume keywords Product Design Experience
AI Tools Integration
Design System Expertise
Figma Proficiency
Mentoring Designers
Hard Skills Interaction Design
Visual Design
Service Design
Prototyping
Business Case Development
Web Technologies
Mobile Technologies
Automation Workflows
Generative Workflows
Design Frameworks
Soft Skills Exceptional Communication Skills
Interpersonal Skills
Relationship-Building
Knowledge Sharing
Constructive Critique
Industry Keywords Product Strategy
Customer Experience
Design Leadership
Rapid Prototyping
Cross-Functional Collaboration
Tools & Technologies Figma
AI Tools
Prototyping Tools
Design Systems

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