Associate Account Director

THE ROLE
We Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project. This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.

WE ARE
A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we've proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.

WHY YOU’LL LOVE IT HERE

We like to laugh, we live for celeb gossip and we’re great on AUX

Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more

You best believe we know how to celebrate our wins. And our losses (it’s how we learn)

From carbon offsets to community kitchens, we’re passionate about making a difference

Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE

A person who thrives in a fast-paced environment, responding quickly and proactively

Not interested in just following trends – you want to create them

A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro

Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.

WHAT YOU’LL DO

Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution

Deliver channel strategies and tactics for specific product launches

Track work progress and deliverables and relay client feedback to team

Provide strategic marketing guidance and thought leadership

Understand your clients’ businesses while simultaneously educating clients about how we can help them achieve their goals

Become fluent in business objectives and organization goals

Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client

Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client

Acquire proper internal and client approvals to ensure smooth and timely project execution

Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome

Communicate and follow up with clients and internal departments regarding all projects to address any concerns

Maintain working knowledge all aspects of production with vendors on behalf of the client

Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions

Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables

Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions

Develop staffing plans and proposals for new projects and briefs

Maintain rigor and consistency in use of agency financial systems and templates

REQUIREMENTS FOR THIS ROLE

4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution

Bachelor's degree in marketing, advertising, communications, or a related field

Proven account management and client communication skills

Deep understanding of the social landscape and social platforms, features and best practices

Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams

Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks

Curiosity about clients’ business and a passion for solving business problems

Financial literacy and management of budgets

Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution

Highly proficient with Google Suite and Slack

Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana

JOIN US
At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social's Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf

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