PalAmerican is hiring: Training Content Creator in Phoenix

Join Us as a Highly Skilled Training Content Creator!

Are you passionate about creating engaging and clear training materials? Do you thrive in a collaborative environment where your work directly supports workforce development and compliance? If yes, this exciting role is perfect for you!
We are seeking a dynamic and motivated Training Content Creator to design clear, fun, and educational content for our private security workforce. In this role, you will develop practical, learner-friendly training materials that support onboarding, compliance, and professional development. You'll gain valuable skills in instructional design, stakeholder collaboration, and content management while contributing to a meaningful mission.
Key Responsibilities
Design, write, and maintain engaging onboarding, compliance, refresher, and job aid materials.
Translate complex policies and procedures into clear, scenario-based learning content aligned with real-world workflows.
Structure content using adult learning principles and instructional design best practices.
Develop blended learning materials including eLearning, instructor-led training, microlearning, and quick-reference guides.
Create assessments and knowledge checks to validate understanding and compliance.
Collaboration & Compliance
Partner with Risk Management, Legal, HR, Operations, and external vendors to ensure content meets regulatory and safety standards.
Maintain version control and audit-ready documentation for all training materials.
Conduct SME interviews to capture operational realities and convert them into structured learning content.
Align training materials with organizational standards, branding, and tone.
LMS & Continuous Improvement
Upload and organize content within the Learning Management System (LMS) ensuring accurate course assignment and tracking.
Support testing, quality assurance, and troubleshooting of learning content before rollout.
Monitor learner feedback and completion data to continuously improve content quality and effectiveness.
Maintain a content roadmap, retire outdated materials, and identify training gaps proactively.
Qualifications & Skills
1–3+ years of experience in instructional writing, content development, training, or technical writing.
Strong writing, editing, and proofreading skills with the ability to simplify complex policies.
Experience creating training content for diverse audiences, preferably in security, law enforcement, or compliance sectors.
Proficiency in Microsoft Word, PowerPoint, and basic Excel; familiarity with LMS platforms such as Docebo and Articulate is preferred.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Bachelor's degree preferred in Communications, Education, Instructional Design, or related fields.
Location: AZ - Phoenix
Ready to make an impact with your creative and enthusiastic approach to training content? Apply now and join our loving and supportive team!
Work schedule
8 hour shift