Customer Experience Specialist (Service Business Development Center)

Do you thrive on creating exceptional customer experiences while staying organized and keeping important details on track?

At Vista Toyota in Casper, Wyoming, every outstanding service experience begins with the first conversation. We're looking for a customer-focused, organized Customer Experience Specialist to join our Service team in Casper, Wyoming.

In this role, you'll serve as a trusted first point of contact for our customers, helping schedule vehicle service, answering questions, and providing timely follow-up. You'll also support the department with essential clerical duties, including data entry, scanning, filing, and maintaining accurate customer records.

No automotive experience is necessary. If you bring a customer-service mindset, strong organizational skills, and attention to detail, we'll provide the training and tools you need to succeed.

Starting Pay: $20.00 per hour + based on experience

Why You'll Love Working Here:
Paid training with ongoing coaching and professional development
No automotive experience required-we invest in your success
Career advancement opportunities in service advising, leadership, administration, and other dealership roles
Experience using modern CRM platforms, scheduling software, and dealership technology
Competitive hourly pay plus weekly performance bonuses
Paid time off that begins accruing on your first day
Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
401(k) with employer contribution
Health and wellness reimbursement of up to $75 per month
Employee discounts
Recognition programs that celebrate outstanding customer service and performance
A collaborative, team-oriented work environment
Position Overview:

As a Customer Experience Specialist , you'll help create a positive, seamless experience for customers before they arrive at the dealership. You'll communicate with customers by phone, email, and text to schedule service appointments, answer questions, confirm upcoming visits, and provide helpful follow-up.

You'll also perform administrative and clerical tasks that help the Service Department operate efficiently. Your ability to communicate professionally, enter information accurately, organize documents, and manage multiple priorities will contribute directly to customer satisfaction and the department's success.

This is an excellent opportunity for someone with experience in customer service, hospitality, healthcare, banking, retail, administrative support, or a contact center who enjoys helping people and working in an organized, fast-paced environment.

What You'll Do: Deliver an exceptional customer experience by phone, email, text, and online
Serve as a trusted first point of contact by listening to customer needs and providing helpful solutions
Answer incoming Service Department calls promptly and professionally
Schedule service appointments accurately and efficiently
Confirm appointments and follow up with customers regarding questions or scheduling needs
Communicate with customers through their preferred method, including phone, text, or email
Maintain accurate customer and appointment information in the dealership's CRM and scheduling systems
Perform routine data entry and update customer records
Scan, organize, and electronically file service-related documents
Maintain organized paper and electronic filing systems
Assist with document preparation, recordkeeping, and other general clerical duties
Review information for accuracy and correct or report discrepancies
Partner with Service Advisors and other team members to support a consistent customer experience
Respond to customer questions with empathy, professionalism, and urgency
Continuously look for opportunities to improve processes and exceed customer expectations
Who You Are:

We're looking for someone who: Is passionate about delivering exceptional customer service
Naturally builds rapport and enjoys connecting with people
Has excellent verbal and written communication skills
Is organized, dependable, and highly detail-oriented
Maintains accuracy while completing repetitive clerical and data-entry tasks
Can manage phone calls, customer requests, documents, and competing priorities
Remains calm, resourceful, and professional in a fast-paced environment
Takes ownership of customer questions and follows through until they are resolved
Learns new technology quickly and is comfortable using multiple computer systems
Demonstrates initiative, accountability, and a strong work ethic
Works well independently and as part of a team
Qualifications: Minimum of 2-3 years of customer service or administrative experience
Previous experience in hospitality, healthcare, banking, retail, customer support, office administration, or a contact center is highly valued
Strong computer, keyboarding, and data-entry skills
Experience with scanning, filing, document management, or maintaining electronic records is preferred
Experience with CRM software or appointment-scheduling systems is a plus but not required
Ability to handle confidential information with professionalism
Must be at least 18 years of age
Must be authorized to work in the United States
Ability to successfully complete a pre-employment background check and drug screening for illegal substances

If you're ready to combine your customer-service strengths with your organizational skills and grow your career with a supportive automotive team, we'd love to hear from you. Apply today to join Vista Toyota in Casper!
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.