Spectraforce Technologies is hiring: Audience Management Contractor in Cupertino

Job Title: Audience Management Contractor

Duration: 6-Month

Location: Remote

Key Responsibilities

Audience Creation & Configuration

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Build and maintain standard and bespoke audiences in RPM.

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Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems.

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Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems.

Access & Content Management

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Set up, manage, and audit Box content structures and user access permissions.

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Triage, process, and fulfill access requests across multiple platforms

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Maintain traceability by documenting the full inventory of managed groups and where they are deployed.

Triage & Support

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Manage and monitor the Audience Management Slack channel.

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Serve as the first point of contact for day-to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners.

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Escalate complex technical issues or high-stakes requirements to the Platform Lead or RCC when appropriate.

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Ensure requests are resolved in a timely manner to prevent operational delays.

Documentation & Process Standardization

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Formalize existing, scattered documentation into a consolidated suite of clear instructional guides.

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Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in Retail audience management.

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Help design and build standardized audience request intake templates to streamline requests and promote business self-service.

Supported Platforms & Systems

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Primary Tools: RPM, Client Directory groups, Box, Slack (channels and workflows).

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Connected Platforms & Environments: Hello, Learning, Client Events / Retail NSO tenant, Phantom video, The Grove, and emerging AI tools (e.g., Multi-Dev, Milan).

Qualifications & Key Skills

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Audience & Access Systems Experience: Practical experience administering user access, groups, and audience segmentation across complex, multi-system environments.

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Data Privacy & Governance Awareness: Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data.

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Technical Troubleshooting & Triage: Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues.

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Documentation & Instructional Writing: Demonstrated ability to translate complex technical workflows into structured, easy-to-follow documentation, standard operating procedures (SOPs), and request templates.

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Communication & Stakeholder Support: Strong communication skills to support cross-functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads.

Key Success Metrics

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Timely Execution: Timely response and resolution of all incoming routine audience requests, questions, and access reports.

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Documentation Delivery: Delivery of a complete, consolidated documentation suite and standardized request templates before the end of the contract term.

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Self-Service Enablement: Measurable reduction in the business's dependency on manual consultations through effective self-service documentation and streamlined request workflows.