Account Manager

Stephens+ is a 100% employee-owned, full-service marketing agency with clients in higher education, athletics, retail and financial services. We are a passionate group of people that have shared values - teamwork, innovation, flexibility, relationships and excellence.
The Role: The Account Manager thrives in a fast-paced environment and will manage multiple clients and serve as the liaison between the client and the internal team. The Account Manager will have a deep understanding of the client’s business objectives, brand standards, and success criteria, while providing clear and concise internal team communication, proactive client recommendations, and ultimately account growth. Experience in a digital agency or with digital media preferred.
Job Description: As an Account Manager at Stephens+, you will be responsible for:
Client Relationship Management
Building strong client relationships by establishing deep understanding of the client’s business, organizational structure, objectives and priorities, and success criteria
Serve as the key point person for all day-to-day client communications across the team
Managing conflict resolution and understanding appropriate escalation points internally and on the client side
Effectively communicate account status, opportunities, and risks to the agency leadership team
Growth Mentality and Strategic Leadership
Use your experience and deep understanding of the client’s business, including emerging trends, consumer/customer behavior, and the ever-evolving innovation landscape to establish yourself as a thought leader and help set the direction for your accounts
Understand and be able to communicate the agency's capabilities
In collaboration with the team, proactively bring innovative ideas to the client
Writing clear and concise creative briefs and communicating clear expectations and context re: deliverables, budgets, etc.
Reviewing deliverables against the brief
Identifying new opportunities on current accounts and proactively seeking out new business opportunities through relationship building and networking
Internal Team Collaboration
Building strong relationships across the internal team
Communicating context, assignments, background, and account nuance
Fostering a collaborative environment where the team can deliver work that meets and/or exceeds client expectations and is comfortable challenging the norm and bringing innovative solutions
Business Unit Ownership
Tracking and reporting sales vs. goals
Collaborating with Director of Client Services on annual forecasting and monthly forecast updates
Proactive management of agency cash flow with a focus on getting timely POs, communicating PO status, updating budgets, and invoicing

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