Audio/Visual Support Technician Job at Insight Global in Oakland

Required Skills & Experience

Minimum 3 years providing maintenance to AV systems and services for conferencing, digital signage and workspace booking - Experience with administrating Zoom, EMS, and Korbyt platforms - Past experience with providing white glove support to higher level clients - Prior experience providing end-user training, instruction, and guidance on AV systems and services - ServiceNow ticketing experience - Availability for general AV support in Oakland - Must be able to work onsite 5 days a week

Nice to Have Skills & Experience

bility to work independently without micromanagement - Prior knowledge of how to install and modify new or existing AV systems

Job Description

We are looking for an Audio/Visual Support Technician to work for one of the nation's largest University systems at their HQ in Oakland. In this role the candidate will provide support and expertise for operation and maintenance of AV systems and services for conferencing, digital signage and workspace booking, and will serve as backup to the AV Specialist when needed. They will be assisting users with AV issues as needed, providing end-user training, instruction, and guidance on AV systems and services, and assisting with complex AV events and most sensitive clients. Performing assessment, maintenance, independent troubleshooting and repair of AV technology devices and services. This candidate will act as the principal resource for AV technology set-up, management, and remediation of equipment failures in addition to performing select administrator duties for Zoom, EMS and Korbyt platforms, including maintaining and updating Zoom Rooms and corporate digital signage. This role will also work through tickets in ServiceNow, including offboarding tasks such as deactivating Zoom accounts.