Part-Time Writer - Sales, CSM & Web Copy

CWILL builds post-purchase and retention software for Shopify and DTC brands - order tracking, returns, reviews, loyalty, and more. We're a small US team inside a larger global company, and we're looking for a writer to help us keep up with demand across sales, customer success, and the website.
What you'll work on

Sales and partner assets - one-pagers, outreach copy, agency and partner materials
Customer success materials - onboarding content, customer-facing guides, event and speaking collateral
Web copy - product pages, supporting pages, and updates to existing pages
Occasional case studies, working from interviews and source material we provide
Requirements A US-native English writer who can make technical products sound plain and human
Comfort writing B2B copy for a merchant audience - you should be able to tell the difference between what a store owner cares about and what a marketing team assumes they care about
Someone who checks claims against sources rather than repeating them. A lot of this work involves customer results and product details, and getting those right matters more than getting them written fast
Self-directed. This is part-time and largely asynchronous, so you'll need to move without much day-to-day supervision
Willingness to write to an existing voice rather than your own
Helpful, not required

Experience with Shopify, ecommerce, or B2B SaaS. Familiarity with post-purchase or retention tooling.

Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home