Studio Coordinator Job at Yardley Tattoo in Brooklyn

Department: Administration & Marketing
Reports to: Owner
Job Type: Full-Time
Location: Yardley, PA
Pay: $20/hour + Benefits + 401(k) with Match

YARDLEY TATTOO'S MISSION
Prioritize the client experience by combining personalized artistry with genuine care, ensuring every individual feels valued and confident in their skin.

Our values guide everything we do and help determine who we hire:

Client First

- the client experience is at the core of all our decisions

Everyone Belongs

- treat all in our community with equal kindness and respect

Bring Good Vibes

- we choose optimism, focus on solutions, and lift others up

Show Up

- demonstrate initiative and fully commit to every task from start to finish

POSITION OVERVIEW
The purpose of this role is to work directly with the Owner to ensure we can provide an exceptional experience for every client. This includes communicating promptly, clearly and kindly with artists and clients regarding appointment bookings and events, supporting social media content and posting needs, and maintaining a clean and well-stocked studio.

RESPONSIBILITIES
Booking Support

Review incoming bookings and client inquiries utilizing JotFrom

Obtain artist timing estimates for various projects

Correspond with clients to provide pricing, availability, and deposit invoices via phone, email and Square

Enter new client data in the Square customer directory

Book appointments for consultations and tattoo sessions within artists’ availability using Square

Organize client photos in Google Drive and appointment notes in Square to be saved with their appointments

Social Media Support

Capture content in the studio and community that can be used for posts, reels and stories using iPhone

Pitch and create content for posts, reels, and stories

Post and/or schedule approved content to the studio’s social media accounts like Instagram/Facebook

Track inventory of artist supplies at the start of each week

Ensure complimentary client waters and treats are stocked as well as retail aftercare products

Order and restock the above mentioned items as needed

Provide a deeper clean on a weekly basis to maintain studio standards

How Success is Measured

Maintain an organized calendar with zero overlap in client appointments, studio events or personal events

Collect deposits and set appointment pricings in Square with zero billing errors

Respond to booking and general inquiries within one business day

Stock supply and product inventory with zero shortages

REQUIREMENTS

Previous experience supporting an appointment-based, service business

Passion for exceptional customer service

Self-driven and proactive

Highly organized with the ability to multitask and prioritize

Excellent written and oral communication skills

Respectful, and discrete with sensitive information

Proficient with Gmail/Google Apps, Canva, Instagram/Meta

Familiarity with Square Appointments, JotForm

Experience with InShot (or similar editing apps) and TikTok is a plus

Valid driver's license and reliable transportation for commuting and errand runs

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