REI is seeking a Sales & Customer Support CX Insights Analyst II to deliver data-driven insights across touchpoints, identify friction trends, and translate VOC and sentiment into actions that improve the customer journey.
You will partner with stakeholders, build dashboards, and guide improvements via analytics, SQL, Qualtrics, and Tableau. A strong analytics foundation and communication skills are essential in retail/customer service.
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CX Insights Analyst II: Data-Driven Customer Experience
Recreational Equipment, Inc. · Sumner, WA, USA ·
- Job type:
- Full Time