CarMax is seeking a Senior Manager for CAF Customer Experience (Digital Marketing) to drive omni-channel communication strategies that boost customer satisfaction, payments, loyalty and repurchase across the CAF journey. You will ensure content is consistent, engaging and compliant across letters, statements, email, text, IVR, and the CarMax Auto Finance website and app.
You will lead a cross-functional team, develop journey maps, stay ahead of digital marketing trends, and deliver dashboards
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Digital Marketing & Customer Experience Lead
CarMax · Kennesaw, GA, USA ·
- Job type:
- Full Time