Account Manager + Social Media Strategist

Norwood Social Co. is a growing Nashville-based social media and digital marketing agency working with brands across beauty, aesthetics, hospitality, fashion, lifestyle, and more.

We’re looking for an experienced Account Manager + Social Media Strategist to join our team. This role is ideal for someone who is equally strong at managing client relationships and developing thoughtful, results-driven social strategies, someone who can see the big picture while still catching the small details.

You’ll serve as a key point of contact for clients, oversee strategy and execution across multiple accounts, and help keep our internal team organized and moving forward.

What You’ll Do

Own day-to-day communication and relationships for assigned client accounts

Lead client calls, strategy conversations, and ongoing account communication

Develop monthly social media strategies and content direction

Build and oversee monthly content calendars across client accounts

Work closely with our creative team to ensure content aligns with strategy, brand standards, and client goals

Review content before it reaches clients, catching errors and ensuring a high standard of work

Manage client feedback, revisions, approvals, and deadlines

Manage and execute monthly client performance reports

Analyze social and campaign performance and translate data into actionable recommendations

Identify opportunities to improve client results, content, engagement, and overall strategy

Assist with creative execution when needed, including copywriting, content concepts, trend research, and campaign ideation

Help manage internal team members and keep deliverables moving on schedule

Maintain strong organization across multiple accounts, shoots, deadlines, and priorities

Proactively identify client needs, potential issues, and opportunities rather than waiting for direction

Support client retention by creating an organized, strategic, high-touch experience

What We’re Looking For

3+ years of experience in social media, digital marketing, account management, or a similar agency environment

Strong client communication and relationship-management skills

Experience managing multiple client accounts simultaneously

Excellent understanding of Instagram, TikTok, Facebook, and current social media trends

Strong strategic instincts and the ability to connect content decisions to business goals

Excellent written communication and copywriting skills

Extremely detail-oriented and organized

Comfortable giving and receiving creative feedback

Able to manage deadlines independently and communicate proactively

Confident leading client calls and presenting recommendations

Comfortable working in a fast-moving agency environment where priorities can shift

A collaborative, solutions-oriented approach to working with clients and teammates

Experience with platforms such as Meta, Klaviyo, Shopify, Asana, Slack, and Canva is a plus.

Compensation + Benefits

Full-time salaried position

2 weeks PTO after 6 months

$200/month Health & Wellness stipend after 6 months

Regular performance and compensation reviews

Opportunity to grow alongside a rapidly expanding agency and take on increased leadership responsibility

Location
This is an in-person role based in Nashville, Tennessee.

Our team works collaboratively from our Nashville office, with flexibility built into the agency schedule.

About Norwood Social Co.
Norwood Social Co. is a boutique social media and digital marketing agency focused on creating strategic, elevated marketing that actually moves the needle for our clients.

We work closely with growing brands across industries including aesthetics, beauty, hospitality, restaurants, fashion, lifestyle, and ecommerce.

We’re a small, ambitious team, which means every person has meaningful ownership over their work and the opportunity to make an impact as the agency grows.

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