Account Manager (US-based)

Intro
We're looking for an Account Manager in the US to own a portfolio of Amazon Ads clients end to end: onboarding, day-to-day optimization, performance reporting, and renewal conversations. You'll work closely with our Customer Growth Managers, Support, and Product teams to make sure every client is getting real value out of BidX - not just a dashboard, but a partner who understands their business and their Amazon strategy.

This is a client-facing, outcomes-driven role. You'll be judged on retention, campaign performance, and how responsive and proactive you are when something needs attention.

Your area of responsibility will include the following

Manage a portfolio of Amazon advertising accounts across Self Service and ManagedService tiers, owning the relationship from onboarding through renewal

Monitor campaign performance (ACOS, TACOS, ROAS, Share of Voice) and proactively flag issues or opportunities - don't wait for the client to notice first

Translate performance data into clear, actionable recommendations for both marketing-savvy stakeholders and non-technical business owners

Handle escalations calmly and quickly; loop in dev, product, or leadership when a fix requires it, and keep the client informed the whole way

Keep CRM records (HubSpot) and task tracking (ClickUp) accurate and up to date - no orphaned tasks, no stale notes

Identify upsell and expansion opportunities within your book of business

Collaborate with Product on feature gaps or bugs your clients hit, and represent the client's voice internally

Support onboarding of new accounts alongside our Customer Onboarding Specialist

What you need to bring

2+ years in account management, client success, or a similar client-facing role — ideally in SaaS, e-commerce, or digital advertising

Working knowledge of Amazon Advertising (Sponsored Products/Brands/Display,DSP) and core metrics like ACOS/TACOS/ROAS; hands-on Seller Central or Amazon

Ads console experience is a strong plus

Comfortable owning outcomes, not just tasks - you notice when something's off before the client emails you

Clear, confident communicator in English (client base spans DE and international markets)

Organized under pressure: you can manage a full portfolio of accounts without letting anything slip through the cracks

Experience with CRM/task tools (HubSpot, ClickUp, or similar); comfortable picking up new internal tools quickly

A collaborative streak - you're quick to loop in the right internal team rather than sitting on a problem

Excellent knowledge of English (German is a nice add-on)

Nice to Have

Experience managing agency or multi-brand accounts

Familiarity with bid automation tools or advertising analytics platforms

Prior experience in a fast-growing SaaS scale-up

Comfortable using AI tools (e.g. ChatGPT, Claude) in daily work - we use AI throughout the team and expect it to be part of how you work, too

Why us?
What We Offer

Hybrid work - we offer you the perfect blend of flexibility and in-person interaction.

An ambitious and open-minded team that works together on innovative solutions and supports one another.

Modern workplace equipment with Apple devices, so you can work efficiently and comfortably at all times.

A varied workday - with us, exciting tasks are guaranteed, but boredom is not.

Regular team events in a relaxed atmosphere to strengthen team spirit and celebrate successes.

An international, diverse team that brings together different perspectives and learns from one another.

Responsibility for genuine customer relationships from day one - no rigid script

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Diversity is our strength - a workplace free of prejudice! We value the uniqueness of each individual and promote a respectful and supportive work environment.

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