Technical Writer Job at Campaign Registry, INC. in New York

The Campaign Registry (TCR) is the central authority for registering Application-to-Person (A2P) 10DLC text messaging campaigns in North America. Partnering with major global mobile operators and leading CPaaS (Communication Platform as a Service) providers, TCR creates trust and transparency across the mobile messaging ecosystem. As a fast-growing, profitable organization, we build high-impact API and platform products that connect key stakeholders across the telecommunications industry and shape the future of modern mobile communication.
Responsibilities

Write, update, and maintain product, developer, and release documentation, including knowledge base and internal process documentation.
Partner with engineering teams to gather information on new features and architectural changes.
Develop tutorials, onboarding journeys, and assist with troubleshooting content.
Maintain consistent style, terminology, and structure across deliverables.
Create data flow diagrams and similar technical illustrations.
Qualifications

At least 3 (three) years of experience as a technical writer working in a technology company
Technical depth (familiarity with API and developer documentation)
Information architecture & developer-experience writing
Preferably experienced in telecommunications/CPaaS space
Preferably experienced with Confluence, Jira, and other Atlassian products
Ability to use various word-processing and desktop publishing software applications. Proficiency with Google Workspace apps required
Ability to engage with engineering teams to deliver documentation on complex technical solutions
Experience using Agile development methodologies with globally distributed teams and able to keep up with a fast-paced, global company
Experience working cross-functionally with teams ranging from support, sales, and operations
Team-building attitude
Benefits

Basic Salary Range: $90,000- $100,000 annually. The salary range may be adjusted within this range based on the candidate’s qualifications, experience and specific needs of the job.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Equipment Provided: Yes
This full-time, remote position offers competitive compensation, comprehensive benefits, and the opportunity to play a pivotal role in supporting our organization's continued success through effective technology management and support. We are an equal opportunity employer.

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