MOO is seeking a VP of Customer Experience to lead the growth of Managed Services, oversee Customer Service and Revenue Operations, and set a differentiated end-to-end customer journey across the US, UK and South Africa. Reporting to the Chief Commercial Officer, you will guide a ~120-person organization and define the CX strategy and capabilities for the business.
You will determine where human interaction adds value and where AI, automation and self-service should play a greater role, while
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