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Experience Strategy Lead - Service Design & Innovation

Next Frontier Capital · Multiple locations ·

Pay:
180.000
Job type:
Full Time

Chase seeks a Service Design Executive Director within Consumer & Community Bank Design & Customer Experience (DCE) to lead end-to-end customer experiences across products and services. You will steer service strategy plans, align with business goals, and collaborate with cross-functional teams, fostering inclusive design and mentoring your staff toward excellence.

The role emphasizes advanced service design principles, scalability of systems, and delivering holistic solutions that enhance

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