Social Media Content Specialist - English + other languages

Accountabilities:
- Moderate and respond to comments and community interactions across clients’ social media channels while consistently applying each brand’s voice, tone, and guidelines.

- Write thoughtful, engaging social content designed to encourage conversation, strengthen community engagement, and create meaningful interactions.

- Monitor online conversations and help ensure communities remain safe, respectful, inclusive, and aligned with established moderation standards.

- Identify and upscale sensitive issues, emerging trends, relevant insights, and notable community activity to the appropriate internal teams.

- Develop a strong understanding of each client’s strategy, audience, communication style, and objectives, acting as a trusted extension of their brand.

- Engage confidently with content across a broad range of industries, including technology, retail, food, hospitality, tourism, healthcare, and pharmaceuticals.

- Work flexibly across assigned schedules, which may include daytime, evening, overnight, and weekend shifts.

Requirements:
- Strong written English skills, including excellent spelling, grammar, clarity, and attention to detail, combined with strong cultural awareness.

- Previous experience managing social media platforms, particularly community moderation, audience engagement, and online conversations.

- Demonstrated ability to write on behalf of brands and adapt tone, style, and messaging to suit different audiences and communication guidelines.

- Familiarity with major social media platforms, including Facebook; access to or use of a Facebook account may be required depending on client needs.

- Ability to understand and engage with varied subject matter and communicate appropriately across different industries and communities.

- Strong organizational skills, reliability, responsiveness, and a customer-service-oriented mindset.

- Comfortable working independently in a remote environment while collaborating effectively with an international team.

- Availability and flexibility to work a variety of shifts, including evenings, overnight hours, and weekends.

- Reliable, high-speed internet suitable for consistent remote work.

- Fluency in an additional language is preferred, particularly French, Spanish, Turkish, German, Arabic, Hebrew, Finnish, Swedish, Danish, Norwegian, Korean, Japanese, Chinese, Thai, or Greek .

Benefits:
- 100% remote position from day one, with the opportunity to work from Canada.

- Flexible exposure to a global, distributed working environment serving audiences across multiple markets and language.

- Opportunity to work with well-known global brands and gain experience across diverse industries.

- Collaborative, creative, and fast-moving team environment.

- People-first culture focused on authenticity, inclusion, connection, and collaboration.

- Full-time fixed-term contract.

- Hourly compensation of $12.00–$16.00 USD , with the final rate determined by factors including location, relevant experience, knowledge, and skills.

- Opportunities to develop expertise in social media moderation, community engagement, content creation, and digital communications.

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