Global Account Director

Full Time

Personnel

Dallas, TX, US

Purpose of the Role

The Global Account Director (GAD) is responsible for managing and growing assigned global Trading Card Game customer accounts. This role serves as the primary commercial point of contact, ensuring strong customer relationships, consistent execution, and delivery of revenue and margin objectives. The GAD works cross‑functionally to translate customer requirements, product concepts, and launch schedules into executable solutions aligned with company capabilities and cost structures.

Key Business Partner Relationships

Internal

Global Trading Card Games Sales Leadership

Regional Sales and Marketing teams

Operations, Manufacturing, and Supply Chain teams across global sites

Product Development, Innovation, and Quality teams

Finance, Legal, and Customer Service

External

Assigned Trading Card Games publishers, licensors, and brand partners

Customer product development and sourcing teams

Distribution or channel partners as applicable

Key Responsibilities

Account Management & Relationship Ownership

Serve as the primary commercial contact for assigned global Trading Card Games accounts

Build and maintain long‑term, trusted relationships with customer stakeholders at multiple organizational levels

Execute account plans aligned to customer product roadmaps and internal growth objectives

Sales Execution & Commercial Performance

Achieve annual sales, revenue, and margin targets for assigned accounts

Support pricing strategy, quotations, and contract negotiations in alignment with company guidelines

Identify incremental growth opportunities including new SKUs, product formats, and program expansions

Customer Execution & Service Excellence

Manage the end‑to‑end account lifecycle from early engagement through production, delivery, and ongoing supply

Coordinate closely with internal teams to ensure on‑time delivery, quality performance, and customer satisfaction

Proactively manage customer inquiries, issues, and change requests

Global Coordination & Internal Alignment

Collaborate with global manufacturing sites to ensure consistent execution and customer alignment

Support demand forecasting, inventory planning, and working capital objectives, including DSO discipline

Represent the customer internally and ensure timely communication across functions

Product Development & Market Awareness

Support customer product development initiatives, including materials, finishes, packaging, and sustainability solutions

Maintain awareness of Trading Card Games market trends, competitive activity, and customer needs

Provide feedback and insights to sales leadership and innovation teams

Representation & Industry Engagement

Participate in customer meetings, business reviews, and selected industry events or trade shows

Support internal meetings and initiatives as required

Education & Experience

Bachelor’s degree required; Master’s degree a plus

6–10 years of experience in account management, sales, or customer-facing roles within manufacturing or consumer products

Experience managing complex customer relationships across regions or globally

Demonstrated experience in creative and technical or technical‑solutions selling, translating customer concepts and requirements into executable, value‑added manufacturing solutions

Strong commercial and analytical skills with exposure to contracts, pricing, and forecasts

Experience in Trading Card Games, games, toys, or licensed consumer products strongly preferred

International business exposure desired

Key Competencies

High ethical standards and professionalism

Customer‑focused with a service‑oriented mindset

Strong relationship‑building skills

Organized and detail‑oriented with strong follow‑through

Commercially aware and results‑driven

Effective communicator across cultures and functions

Collaborative team player with a solution‑oriented approach

Adaptable and resilient in fast‑paced, launch‑driven environments