Communications, Professional

Social Media Community ManagerLove brands, culture, and conversation on social media? This role is for someone who's excited by how brands show up online and wants hands-on experience helping build real connection with consumers.We're looking for a Social Media Community Manager to support engagement across brand social channels. You'll help monitor conversations, spot trends, support on-brand responses, and learn how community management shapes brand reputation, engagement, and insight.If you're someone who notices what's happening online, loves strong brand voice, and wants to learn how social teams turn conversation into impact, this could be a great fit.Key Accountabilities:Manage daily community engagement across brand social channels including making posts, commenting, listening and elevatingMonitor comments, messages, mentions, and conversationsRespond to consumers in a thoughtful, on-brand way and follow escalation guidelines when neededIdentify opportunities to strengthen engagement and brand affinitySpot emerging themes, risks, and cultural moments and share them with key partnersHelp maintain a clear and consistent brand voice across platformsPartner with Influencer & Content, Brand, and additional cross functionals teams to support campaign prioritiesProvide input on content themes, FAQs, and messaging based on community feedbackTrack community trends, sentiment, and consumer questionsHelp turn social conversation into insights and recommendations for the broader teamPartner with I+C team for brainstorms and turning insights into ideas.Support reporting on engagement and community healthFollow moderation guidelines and community management best practicesRequired Qualifications:Current college student or recent graduate in marketing, communications, journalism, PR, or a related field2+years' experience managing a social account for a club, campus organization, small business, or personal projectStrong writing skills and attention to tone and detailStrong Interest in social media, brand storytelling, and digital cultureFamiliarity with platforms like Instagram, TikTok, Facebook, X, Pinterest, or LinkedInGood judgment and professionalism in public-facing communicationStrong organization skills and comfort managing multiple prioritiesEagerness to learn, take feedback, and grow in a fast-moving environmentPreferred Qualifications:Experience identifying trends, cultural moments, or emerging conversation themes onlineExperience turning community observations into content ideas or recommendationsFamiliarity with social listening, community management, or reporting toolsWhat You'll Get From the Experience:Hands-on exposure to how brands manage and grow social communitiesExperience with brand voice, engagement strategy, and escalation processesA chance to see how online conversation turns into business insightCollaboration with cross-functional teams and agency partners