ServiceNow in the United States is seeking a seasoned technical architect and escalation leader to join the AI Adoption Engineering team. You will own the hardest agentic escalations, resolve high-visibility deployments, and partner with account teams, Product, and Engineering under a single technical plan.
You’ll set architectural direction for reliable, governable agentic AI at enterprise scale, mentor engineers, codify playbooks, and translate field learnings into scalable patterns.
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