UX / CX Designer Job at Steampunk.com in Bloomington

Overview
Steampunk is seeking a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence process framework. You'll plan and execute CX initiatives from discovery through measurement — research, testing, and iteration — serving as the voice of the user to ensure their needs are reflected in every recommendation.

Contributions
Responsibilities:

Deliver a Digital CX Measurement and Reporting Plan aligned to OMB Circular A-11 Section 280

Conduct user workshops and interviews to frame pain points, validate hypotheses, and inform priority journey maps

Establish a CX measurement baseline and priority journey maps for client-selected services, expanding to 100% of designated services in later performance periods

Conduct user research and testing to translate user needs into CX measurement priorities and recommendations

Own the pre-release accessibility checklist, verifying Section 508/WCAG 2.1 conformance before release rather than remediating after

Support Paperwork Reduction Act (PRA)-compliant survey design for CX measurement

Collaborate and communicate stakeholder and user needs across a cross-functional Agile team

Contribute to executive dashboard design supporting stated satisfaction and accuracy targets

Ensure all deliverables are produced at consistent, high quality across assigned workstreams

Qualifications
Required:

Ability to obtain and maintain a U.S. government security clearance

Bachelor's degree, preferably in HCD, HCI, UX/CX Design, or a related field

5+ years of UX/CX research and design experience

Portfolio demonstrating UX/CX research process, methods, and craft

Demonstrated knowledge of Section 508/WCAG 2.1 accessibility standards and experience embedding them into a production workflow

Experience conducting user research techniques such as interviews, co-creation workshops, heuristic evaluation, and card sorting to inform journey maps and experience measurement

Experience conducting moderated and unmoderated usability and accessibility testing

Experience with journey mapping and experience-analytics methods

Experience working within an Agile delivery framework, integrating research and measurement activities into program cadences

Excellent written communication and presentation skills to convey CX findings and recommendations

Experience collaborating within a multidisciplinary delivery team, including service designers, data specialists, and change-management professionals

Preferred:

Familiarity with OMB Circular A-11 Section 280 CX measurement requirements

Federal digital services experience

Previous experience working as a consultant

About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $140,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence process , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Steampunk participates in the E-Verify program.

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