Communications Professional

Job Title

Integrated into the Collaborative Usage Office (BUC) and more specifically in the unified communications and contact center engineering division, as an expert engineer in unified communications, you will ensure the monitoring and optimization of ToIP infrastructures as part of the progressive implementation of TOIP. You must carry out the following missions:
Designing Unified Communications Solutions
Identifying user needs in terms of tools but also in terms of incident management follow-up to enable them to have the right information at the right time.
Designing and integrating new solutions.
Ensuring the interface between internal and external teams (integrators).
Providing technical and functional expertise on the telecommunications networks part during the implementation of information system infrastructure projects or during the launch of cross-functional projects.
Studying technical choices and optimizing costs (VoIP,...).
Carrying out technical documentation (DAT, schematics,...).
Technological Watch
Ensuring technological watch to maintain the effectiveness of the solutions.
Proposing technical investments, questioning suppliers, attending presentations.
Support to users and maintenance.
Intervening as an expert with network administrators to help them in case of breakdowns or difficulties (2nd or 3rd level support).
Updating infrastructures to maintain them at an editor/manufacturer level of maintenance.
Auditing infrastructures during malfunctions, implementing solutions to ensure continued operational conditions.
Following up on procedures put in place during breakdowns and malfunctions.
Writing documentation for support.
Ensuring the Technical Interface Between the Ministry of Justice Interlocutors and Integrators
By conducting follow-up meetings,
By measuring performance, service quality, and security,
By verifying the degree of optimization of equipment,
By providing technical expertise to the Inter-Regional Technical Departments (DIT).
Reporting:
By updating activity monitoring tools,
By feeding the dashboards of the division,
By carrying out analyses commented balances of the results of each project, the difficulties encountered and the envisageable solutions.
You will be hierarchically attached to the head of the unified communications division, who is themselves attached to the head of the collaborative usage office (BUC).
Profile Sought

You have a global knowledge of information systems and have a cross-functional experience of the infrastructures of information technology (exploitation/production, network technologies,...) and significant experience of Alcatel (VAA, 8770, Dispatch console), Audiocodes, and Kurmi technologies related to unified communications infrastructures and solutions (telephony, fax,...).
You also have knowledge in the field of security techniques and solutions (SSI).
Your skills:
Administrative:
Writing skills (reports, summaries, specifications) ;
Designing and conducting a project, a process, a study, ….
Technical:
Mastery of the deployment of unified communications solutions, mastery of security procedures,
Certified Alcatel expert
Recommended certified Audiocode expert,
Implementation of equipment (gateways, call servers, …),
Expected qualities:
Ability to evolve in a team,
Adaptability,
Very good relationship skills,
Rigor and autonomy,
Negotiation skills,
Listening skills,
Ability to conduct meetings,
Ability to write minutes and, more generally, technical or non-technical technical or non-technical documents.
Minimum Required Level of Education

Level

Level 6 License/equivalent diplomas
Special Conditions of Exercise

Post requiring an administrative security investigation.
Possible assignment to the DNUM site in Nantes
Job Status

Vacant as of 05/08/2026
Reference Occupation

Specialist in tools, operating systems, networks, and telecoms