Front Desk Receptionist & Social Media Content Creator

Job Description

Job Description

We are a busy, patient-focused ENT (Ear, Nose & Throat) medical practice seeking an energetic, friendly, and organized

Front Desk Receptionist & Social Media Content Creator

to join our team.

This is a unique position for someone who enjoys working with patients but also has a creative side and an interest in

Instagram, Facebook and digital marketing

. The ideal candidate is professional, personable, comfortable in a fast-paced medical office, and excited to help create engaging social media content that showcases our practice and educates patients.

Spanish-speaking candidates are strongly preferred.

Responsibilities
Front Desk & Patient Care
Greet patients warmly and provide an excellent first impression of the practice
Answer incoming phone calls and assist patients with questions
Schedule and confirm appointments
Check patients in and out efficiently
Verify and update patient demographic and insurance information
Collect copays, deductibles, and patient balances
Assist with patient forms, referrals, and other front-office needs
Communicate professionally with patients, physicians, clinical staff, and outside offices
Maintain patient confidentiality and follow HIPAA requirements
Help keep the front office organized and running efficiently
Provide excellent customer service, even during busy clinic hours

Social Media & Content Creation
Help create engaging content for the practice's social media accounts
Film short-form videos and Reels featuring the physician, staff, office, and ENT educational topics
Assist with brainstorming creative content ideas and current social media trends
Take high-quality photos and videos around the office
Edit short-form videos for Instagram, TikTok, Facebook, and YouTube Shorts
Create simple graphics, captions, and posts
Help maintain a consistent posting schedule
Identify appropriate social media trends that can be adapted for a professional medical practice
Help showcase our services, technology, team, and patient experience in a fun and professional way

Ideal Candidate
We are looking for someone who is:
Friendly, outgoing, and comfortable interacting with patients
Professional and dependable
Highly organized with strong attention to detail
Comfortable multitasking in a busy medical office
Confident speaking on the phone and communicating with patients
Creative and enthusiastic about social media
Comfortable filming other people and giving direction during short videos
Familiar with Instagram, TikTok, Facebook, and/or YouTube
Able to use or willing to learn tools such as Canva and CapCut
A strong written communicator with good spelling and grammar
Able to work independently while also being a team player
Interested in learning about ENT and healthcare

Qualifications
High school diploma or equivalent required
Previous customer service or front desk experience preferred
Medical office experience preferred but not required for the right candidate
Experience creating social media content is strongly preferred
Basic computer and smartphone skills required
Experience with Canva or similar editing programs is a plus
Bilingual English/Spanish preferred
Professional appearance and communication skills required

What We're Looking For
This position is especially well suited for someone who might describe themselves as

both organized and creative

. You should be just as comfortable helping a patient schedule an appointment as you are filming a quick Instagram Reel or coming up with an idea for a fun educational video.

You do

not

need to be a professional videographer or influencer. We are looking for someone who understands social media, has a good eye for content, is willing to learn, and isn't afraid to bring creative ideas to the table.

Why Join Us?
You'll work in a modern ENT practice where you can develop skills in both

healthcare administration and digital marketing

. This role offers variety, patient interaction, creativity, and the opportunity to play an important role in growing the practice's online presence.

Experience:
Customer service/front desk: Preferred
Medical office: Preferred
Social media/content creation: Preferred
Language:
Spanish: Preferred