Marketing Programs and CRM Operations Administrator

Marketing Programs & CRM Operations Administrator NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture Firm and a two-time 2025 AIA National Honor Award recipient. These recognitions reflect our purpose-driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That's where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe, a career at NBBJ will inspire you to be extraordinary. You can learn more about our firm, see what it's like to work here and explore recent projects and ideas at NBBJ.com. Join us to make an impact today!
NBBJ's Marketing Operations Team is looking for a Marketing Programs & CRM Operations Administrator to support the operation of firmwide marketing programs and our customer relationship management system. This role combines program management and coordination with hands-on CRM data operations, including record maintenance, routine reporting, data-quality checks, and basic user support.
The successful candidate will be organized, dependable, detail-oriented, and comfortable coordinating with marketing staff, Market Leaders, and other firm stakeholders. This role is an important part of the Marketing Operations team's "engine room," helping keep initiatives moving and data accurate so that senior team members can focus on systems strategy, analytics, technology enablement, and insight.
In your new role, you will:
Marketing Programs and Initiative Coordination
Collateral and Content Process Support
CRM Data Operations and Reporting
CRM User Support and Enablement
What you will need to succeed:
3-5 years of experience in marketing operations, marketing project management and coordination, CRM or database administration, in a professional services firm (preferably AEC).
Strong organization and follow-through, with the ability to manage recurring responsibilities and multiple small initiatives.
Clear, professional communication skills and comfort sending reminders and follow-ups to peers and leaders.
Ability to follow established standards consistently and ask questions when expectations are unclear.
Strong attention to detail in data entry, documentation, reporting, and file organization.
Ability to work collaboratively with both technical and nontechnical colleagues.
A dependable, service-oriented approach and willingness to support the successful work of others.
NBBJ is an Equal Opportunity Employer. M/F Disabled and Vet EEO/AA Employer. NBBJ does not accept unsolicited resumes or similar submissions from third party recruiters or employment agencies. Any unsolicited materials received by NBBJ from a source other than an individual candidate will be considered NBBJ property and NBBJ reserves the right to pursue and hire candidates referred to us without any financial obligation to the third party in question. If you are interested in becoming an approved NBBJ external recruiter, please contact a member of the NBBJ Talent Acquisition Team.