Account Manager II - Retail Media

Responsibilities Job Summary: As a Retail Media Account Manager II, you'll ensure compliant, customer-focused campaign execution on more complex accounts, provide analytics / reporting, and nurture account relationships to grow our client base.
Key Responsibilities & Essential Functions Management / Project Management Serves as post-sale quarterback and main point of contact; orchestrates execution of retail media campaigns with suppliers, agencies, internal and external partners
Collaborates with crew counterparts across Sales, Media Planning, and Activation to support campaign goals and objectives; provides exceptional client service
Coordinates / executes campaign communication, administration; focuses on more complex requirements, creative, reporting, and billing
Implements data-driven initiatives that increase ad revenue (e.g., cross- and up-sale opportunities in new formats, across all media)
Develops / maintains collaborative relationships with internal stakeholders (e.g., Finance & Accounting, Legal, Marketing, Creative, Merchandising, Analytics, Site Ops) to ensure seamless campaign execution and follow-through; conducts comprehensive QA
Assists in developing / delivering project plans and business requirement documents that ensure successful and compliant campaign execution
Ensures campaign execution and creative strategy adhere to standards and align with sales agreements
Sets expectations for / resolves client requests within standard service level agreements and agreed-upon timeframes
Follows up with clients, account execs throughout campaign lifecycle to ensure repetitive, reliable customer service; provides milestone updates, follow-up reporting; nurtures client relationships to grow retention rates
Compiles / analyzes more complex campaign reporting metrics; identifies key insights, learnings to help illustrate campaign success
Manages billing and timely payments
Applies expertise in retail media, brand guidelines; educates on best practices
Stays current on trends and competition; develops / implements online competitive analysis as needed
Collaborates on strategic projects; may serve as lead on select initiatives
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements Work Experience 5+ years of related experience in account management, digital advertising, ad operations, or media planning
Experience in project management
Knowledge/Skills/Abilities Comprehensive working knowledge of legal agreements, ad-related terminology across all media, and concepts / systems related to e-Comm and digital marketing
Advanced project management skills
Advanced analytical, decision-making skills
Strong negotiating and influencing skills
Strong interpersonal skills
Strong verbal / written communication and presentation skills
Ability to analyze / interpret data, and recommend / implement data-driven plans
Ability to nurture collaborative relationships and work / lead / resolve issues cross-functionally
Ability to manage multiple priorities and concurrent deadlines; attention to detail
Education A related degree or comparable formal training, certification, or work experience
Licenses/Certifications Physical Demands & Working Conditions Function in a fast-paced, retail, office environment
Travel by car or plane with overnight stays
Work extended hours; sit for extended periods
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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