FoxTrot Aviation Services is seeking a results-driven Director based in Dallas Fort Worth International Airport, to lead and scale multi-state operations across multiple airports and locations. The Director is a strategic, hands-on leader responsible for overseeing Regional Managers I and II, as well as General Managers, ensuring operational excellence, driving revenue growth, maintaining high safety and quality standards, and cultivating strong customer relationships.
This position plays a key leadership role in FoxTrot's growth strategy - bridging executive direction with regional execution, developing leadership talent, and ensuring each market consistently operates to FoxTrot's standards of safety, reliability, and quality .
The Director oversees the combination of Regional Manager I and Regional Manager II, General Manager III and General Manager IV's who have between 25-60+ location team members, service 2-4 service verticals of Private Aircraft Detailing, Commercial Aircraft Cleaning, Facility Cleaning and MRO Detailing generating $ 4M to $12M+ in revenue. General Manager I and General Manager II report directly to the GM III and GM IV.
Key Responsibilities
1. Leadership and Strategy
- Provide strategic direction and operational oversight to Regional Managers I and II across assigned airports and markets.
- Translate company objectives into actionable regional goals and performance plans.
- Lead multi-location expansion initiatives, new business launches, and customer transitions.
- Partner with ownership and executive leadership to forecast, plan, and execute regional growth strategies.
2. Safety and Compliance Oversight
- Champion a safety-first culture across all operations.
- Review safety audits, incident reports, and training compliance from all subordinate regions.
- Partner with the Safety and Training Department to implement proactive safety initiatives and ensure alignment with FAA, OSHA, and customer standards.
- Lead corrective action plans for any region showing safety or compliance gaps.
3. Operational Excellence
- Ensure consistent execution of FoxTrot standards in quality, service delivery, and efficiency across all assigned locations.
- Evaluate and optimize workforce planning, staffing levels, and scheduling processes.
- Oversee operational audits and ensure adherence to standardized policies, procedures, and checklists.
- Support Regional Managers in resolving complex operational issues and customer escalations.
4. Financial and Business Performance
- Own P&L accountability for the entire region - driving profitability, cost control, and margin improvement.
- Monitor regional budgets, labor data, and financial performance metrics; develop action plans to address variances.
- Support and evaluate new revenue opportunities, contract renewals, and pricing strategies.
- Ensure regional forecasting accuracy and alignment with corporate financial goals.
5. Client and Relationship Management
- Build and sustain relationships with key customers.
- Attend customer meetings and business reviews, ensuring FoxTrot's performance meets or exceeds contractual commitments.
- Act as an escalation point for major service or quality concerns and ensure prompt resolution.
- Identify growth opportunities with existing clients and collaborate on new market opportunities.
6. Leadership Development and People Management
- Coach, mentor, and evaluate Regional Managers and their direct reports to develop strong leadership pipelines.
- Create succession plans and leadership development tracks within the region.
- Foster accountability and alignment through performance management, quarterly reviews, and KPI-based incentives.
- Ensure company culture, values, and expectations are consistently communicated and upheld.
- Partner with Safety, Training, HR, and Procurement to align resources, improve processes, and elevate regional performance.
- Collaborate with Scheduling, Payroll, and Finance teams to streamline administrative accuracy.
- Participate in executive strategy sessions, quarterly planning meetings, and company-wide leadership initiatives.
Key Performance Indicators (KPIs)
- Safety Performance: Zero major safety violations; full compliance with training and audit standards.
- Operational Consistency: 100% checklist and audit compliance across all regions.
- Financial Performance: Meet or exceed defined revenue, margin, and cash flow targets.
- Customer Retention: Maintain 95%+ customer satisfaction and retention rates.
- Staffing Stability: Achieve targeted staffing minimums and reduce turnover across management layers.
- Regional Growth: Deliver 15-20% annual growth through expansion or contract wins.