Summary
The Flagship Boutique Director is responsible for driving continuous growth and overall performance of the flagship boutique by meeting sales targets, maximizing profitability, and building long-term client relationships. The role leads all aspects of boutique operations, including inventory integrity, visual standards, compliance, and reporting, while recruiting, coaching and developing a high-performing sales team. The director will implement CRM-driven clienteling strategies, represent the boutique at events, and collaborate with regional and international teams to share best practices.
Responsibilities
- Exceed individual and boutique sales budgets and achieve defined KPIs through strategic planning and sales analysis.
- Lead, coach, recruit and retain boutique team members; set objectives and manage performance.
- Oversee daily boutique operations, visual merchandising, inventory control, audits and compliance.
- Develop and execute clienteling and CRM initiatives to acquire and retain high-value/VIP clientele.
- Coordinate client events, handle escalated customer issues, and manage repairs and service follow-up.
- Collaborate with regional and international boutique managers to share insights and drive retail performance.
Requirements
- 7+ years progressive luxury retail experience with proven boutique leadership and management.
- Demonstrated track record of driving sales growth, profitability and achieving commercial targets; fine watch or jewelry experience preferred.
- Strong expertise in luxury client development, CRM and VIP clienteling.
- Excellent interpersonal, communication, coaching and analytical skills; proficiency in Microsoft Office.
- Ability to work a flexible retail schedule including weekends and holidays, travel as required, and lift up to 40 lbs.