Marketing & Customer Experience

Job Description
VIP Staffing is Immediately hiring a Marketing & Customer Experience rep for a great company in Rio Rancho, NM

This is a Full Time- Temp to hire position with a Monday- Friday 7am-3:30pm schedule

Pay for this position is $26.44-$31.25 DOE

As a Marketing and Customer Service Rep you will:

Develop and execute the overall marketing strategy to strengthen the company brand and increase product and service awareness

Develop annual marketing plans, budgets, calendars, and KPI's

Manage advertising, promotional campaigns, digital marketing, public relations, and corporate communications.

Develop and manage social media strategy, content, scheduling, analytics, and continuous improvements.

Manage website content, functionality, SEO, and user experience

Maintain company branding standards across all media and customer touchpoints

Develop campaigns supporting products, repairs, PMA approvals, exchange programs, and strategic initiatives

Coordinate trade shows, conferences, sponsorships, customer events, and promotional logistics

Produce brochures, presentations, videos, newsletters, promotional items, and sales collateral.

Coordinate with Engineering to maintain technical literature, commercial bulletins, repair summaries, customer technical approvals, controlled document distribution, and customer specifications.

Manage customer communications, product announcements, and marketing campaigns.

Shap and promote customer loyalty and recognition programs, including Elite Priority Rewards promotional activities

Monitor customer satisfaction and recommend improvements to the customer experience.

Coordinate branding with distributors, representatives, strategic partners, and third-party portals

Manage relationships with branding firms and media partners.

Support sales leadership with marketing campaigns and sales enablement materials.

Develop product training and marketing messaging.

Measure marketing effectiveness through dashboards and KPI's

Marketing & Customer Experience Candidates must meet the following requirements for consideration:

Bachelor's degree in marketing, business, communications or equivalent experience preferred

Experience in B2B marketing within the aerospace industry

Strong written, presentation, organizationa, and communication skills within a technical environment.

Experience with websites, SEO, social media, branding, trade shows, and promotional campaigns.

Proficiency with MS office and marketing/creative software

Ability to analyze marketing performance and customer engagement metrics.

Ability to coordinate cross-functional teams and manage multiple projects.

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