Deloitte is seeking an Associate Vice President, CCaaS & AI Transformation to lead the growth and delivery of our Contact Center and Customer Service transformation business. You will serve as a trusted client advisor and bring together business, technology, and delivery teams to create measurable client value.
The role requires deep CCaaS and AI experience, mastery of NICE CXone and Amazon Connect, strong executive sponsorship, and a track record in pursuing and delivering complex programs
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