Integrated Resources is hiring: Content Designer in Brooklyn

Job Details
Job Title: Senior Content Designer: Conversational–Chat OR Voice/IVR (candidate should be from Healthcare industry)

Location : 100% Remote

Duration : 3-6 Months (opportunity for ext. or perm but not guaranteed)

Hourly Pay: $93.57/Hour on W2

Job Responsibilities

Create and manage content for chat experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals

Collaborate on content strategies and information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards

Collaborate closely with conversation/product designers, product managers, development, and legal teams

Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies

Audit and inventory content to identify gaps in quality, compliance, standards and branding

Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards.

Maintain Client digital content guidelines, standards, tools and processes

Required Qualifications

At least 5 years of content design, content strategy and UX writing experience

Proven track record of designing accessible, scalable and user-centered content conversational experiences, ensuring clarity, engagement and seamless interaction

Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work

Excellent verbal, written and presentation skills

Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals

Portfolio is required with application and resume

Preferred Qualifications

Experience working in a regulatory environment that requires legal and compliance oversight

Experience with collaboration and agile technology, such as Jira

Experience with Google conversational platforms

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