Social Media Specialist

SuperOps is building AI native IT operations software for MSPs and internal IT teams and we want the market to know it. We are a fast growing, well funded SaaS company backed by world class investors including Addition, March Capital, Matrix Partners India, Elevation Capital and Tanglin Venture Partners.

We move fast, build with purpose and hire people who want to make a real impact. If you want to work on a product that matters with a team that pushes you, SuperOps is the place to be.

The Team
We are a small, high output Brand and Content team running brand campaigns, thought leadership programmes, executive content, PR and a community publication. There is a lot going on and this role will be close to all of it.

The Role
We are looking for a Social Media Specialist who can help SuperOps show up boldly and consistently in the market. We want someone with the range to work across social, content and brand, someone who understands how modern attention works, moves fast, uses AI tools intelligently and can turn ideas into distribution at scale.

You will bring both sharp instincts and executional muscle, owning our social presence, supporting thought leadership and helping the team operate at a significantly higher output level.

What You Will Do

Own day to day social execution across LinkedIn, X and Instagram, publishing with consistency and intent

Own the content calendar, planning, scheduling and publishing content consistently across all platforms

Align social strategy with overall brand voice, product messaging and go to market priorities

Repurpose long form content such as interviews, reports and webinars into platform native assets that actually perform

Spot trends, surface content angles relevant to our ICP and move on them quickly

Stay ahead of social trends, platform updates and industry conversations in the MSP and IT space

Track conversations, creators and content opportunities across AI, SaaS, startups and IT

Help build repeatable social and content systems that scale without sacrificing quality

Content & Brand Support

Support executive and founder thought leadership workflows, helping ideas become compelling content

Support TOFU content production including blog posts, newsletters, social series and short form video scripts

Help maintain brand and editorial consistency across all content assets

Coordinate with designers, video editors, freelancers and internal stakeholders to ship quickly and cleanly

Community Engagement & Growth

Actively engage with the SuperOps community, responding to comments, messages and mentions

Build relationships with MSP communities, IT leaders and industry influencers

Monitor brand mentions and industry conversations to identify engagement opportunities

Drive follower growth and audience expansion through both organic and paid social strategies

Paid Social & Campaigns

Collaborate with Demand Generation to align social campaigns with broader pipeline goals

A/B test content formats, messaging and audiences to optimise performance

Performance & Reporting

Report on social performance weekly and pull insights that genuinely improve output and reach

Track what is working, what is not and adjust with speed and without waiting to be asked
What We Are Looking For

1 to 4 years of experience in social media, brand, content, media, startup marketing or creator ecosystems

Deep familiarity with internet culture and platform behaviour, you know why things work, not just that they do

Strong content instincts and a genuine understanding of distribution, reach is earned, not assumed

Ability to adapt content across formats and channels without losing the thread

Fast execution and strong ownership, you ship, you iterate, you improve

AI native working style, you use tools like ChatGPT, Claude and Perplexity as force multipliers, not novelties

Comfortable operating in fast moving, ambiguous environments without hand holding

Eye for design, you do not need to be a designer but you can brief one well and you spot when something is off

Organised and detail oriented, you can juggle multiple content tracks without dropping deadlines

Genuinely curious about AI, tech or the IT industry, not a hard prerequisite but it helps a lot

Bonus Points If You

Have experience with short form video workflows

Can show us content you have created and explain clearly why it worked

Have worked in B2B SaaS, AI, media or startup environments

Tools You Will Work With
ChatGPT, Claude, Perplexity, Notion, Canva, Figma, video clipping and editing tools, CMS and scheduling platforms. Familiarity with most of these is a plus, the ability to pick up new tools quickly is what matters.

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